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Valley Health Again Named One of the Nation's Most Wired

Valley Health Again Named One of the Nation's Most Wired

Valley Health is among HealthCare’s Most Wired organizations for the third year in a row, affirming the regional health system’s use of information technology (IT) to improve access to patient care, care delivery, patient outcomes and safety. The College of Healthcare Information Management Executives, or CHIME, announced the 2018 winners this week at its Fall CIO Forum in San Diego. Only five Virginia-based health systems were honored.

“Across Valley Health, we work hard to use information and IT resources and capability to advance the success of our health system,” said Valley Health President and CEO Mark H. Merrill. “I applaud our IS teams and our clinical and administrative professionals who demonstrate a commitment to harnessing information technology and data to improve patient care, safety, integration and efficiency.”

Now in its 20th year, the Most Wired program is under the management of CHIME for the first time this year. CHIME revised survey questions and methodology for 2018 in order to identify and recognize organizations that exemplify best practices through their adoption, implementation and strategic use of IT.

According to CHIME, leading hospitals and health systems not only adopt new technology, but apply it strategically to achieve great outcomes. Two key areas emerged from this year’s survey results: the use of foundational technologies such as integration, interoperability, security and disaster recovery; and the use of transformational technologies to support population health management, value-based care, patient engagement and telehealth. The foundational pieces need to be in place for an organization to leverage tools to transform health care effectively.

“Valley Health continues to demonstrate its strength in both the foundational and the transformational areas,” says James Burton, Valley Health Chief Information Officer. “I’m very proud of our team’s ability to stay on top of the day-to-day clinical and administrative operations at Valley Health hospitals, clinics and other sites; maintain security across all platforms; and also help launch innovative programs to better serve our patients and providers.” Burton says the new survey report offers valuable benchmarking data from healthcare organizations worldwide.

Valley Health Chief Nursing Information Officer Kelly Boyd, RN, MSN, is enthusiastic about how interoperability, or sharing information between providers, can benefit Valley Health patients. “The EHR (electronic health record) is a necessary tool to protect and share patient information and extend our interoperability platform,” says Boyd. “Patient information is available to an Emergency Department provider across our health care system or across the country. This helps assure important medical history is available whenever and wherever a patient may present for care.”

Other initiatives advanced this year include online bill pay, appointment self-scheduling, electronic prescriptions, positive patient identification using photos captured at registration, and advanced efforts to interface data directly into the EHR, which ensures accuracy and improves clinical efficiency.

Optimization of information technology at Valley Health continues to add value and save time for patients and care providers, inside and outside the walls of its six hospitals and dozens of outpatient locations, contributing to the overall health of the communities it serves.

About Valley Health System

Valley Health is a not-for-profit regional health system employing more than 6,000 and serving a population of more than 500,000 in the northern Shenandoah Valley of Virginia, the Eastern Panhandle and Potomac Highlands of West Virginia and western Maryland. Valley Health includes a 455-bed regional trauma and referral center in Winchester and community hospitals in Front RoyalWoodstock and Luray, Va., and Berkeley Springs and Romney, W.Va.; more than 50 physician practices; and services including rehabilitation and fitness centersmedical transporthome health, a retail pharmacy and Urgent Care centers in six communities.


The College of Healthcare Information Management Executives (CHIME) is an executive organization dedicated to serving chief information officers (CIOs), chief medical information officers (CMIOs), chief nursing information officers (CNIOs) and other senior healthcare IT leaders. With more than 2,700 members in 51 countries and over 150 healthcare IT business partners and professional services firms, CHIME provides a highly interactive, trusted environment enabling senior professional and industry leaders to collaborate; exchange best practices; address professional development needs; and advocate the effective use of information management to improve the health and healthcare in the communities they serve. For more information, visit