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Billing Information

When you or your family member needs medical care, you should be able to focus on health needs above all else. We understand your billing concerns, and we try to reduce your stress by simplifying the medical billing process. We are here to help. On this page you will find important telephone numbers, bill payment options, estimate request information and financial assistance resources.

Online Bill Pay Estimate Requests Financial Assistance

Important Contact Information for Billing & Customer Service

Office hours are generally Monday through Friday from 8 am – 5 pm.

For all Valley Health hospital and Valley Physician Enterprise bills with Guarantor/Account numbers that begin with 510, please contact:

Additional Contacts Include:

  • Valley Health Surgery Center Billing/Customer Service (account numbers begin with 540): 888-272-9484
  • Valley Health Urgent Care and Physician Offices in West Virginia (account numbers begin with 550): 866-887-9008
  • Valley Health Urgent Care Billing/Customer Service (account numbers begin with 550): 540-536-3391
  • Home Health Services Billing/Customer Service: 540-536-5200

If you have a bill for a service or provider that is not included on the above list, please call the number listed on the bill for the fastest service.

Estimate Requests

To request an estimate of your out-of-pocket expenses for future services, click here. A Valley Health representative will follow up on your inquiry. Please keep in mind that this is an estimate and actual out of pocket expenses may vary as a result of the quality and accuracy of the information provided when making the request, the actual care provided at the time of service, and the level of coverage applied by your insurance (if any) when they process your claim. Pre-payment discounts are available for services that can be scheduled in advance.

Bill Payment Options

Payment arrangements can be made for larger bills that cannot be paid off all at once. No-interest payment plans are available. Please click here to view all payment plan options.

If you cannot pay your bill in full at this time and need to establish a payment plan, please contact the Valley Health Customer Service and Financial Counseling team at 866-414-4576 or financial.counselor@valleyhealthlink.com.

In many cases, you will be asked to fill out a Financial Information Sheet (FIS). We can provide one, or you can print one out on this page. Please fill out the form and return it in a timely manner so we can review your circumstances. This will help us make a more informed determination/suggestion of your options for resolving your bill.

Payment Plans include:

  • Uninsured discount of 30% (patients with no insurance may be eligible for a 30% discount off of total charges).
  • Financial Assistance:
    • Free care is available for eligible patients/families at or below 200% of the Federal Government’s Poverty Guidelines as described at www.aspe.hhs.gov/poverty.
    • A sliding scale is used to lower bills for eligible patients/families up to 300% of the Federal Government’s Poverty Guidelines.

Financial Assistance

Valley Health encourages patients to apply for Financial Assistance if they believe they are unable to pay all or part of their healthcare bill for medically necessary services. Keep in mind that not all Valley Health services offer the same assistance programs and not all patients are eligible for those programs.

Financial Assistance is available for those patients who meet predefined criteria. You can read more about our Financial Assistance Program on this page. The first step is to contact us to request a Financial Information Sheet (FIS). You must return your FIS timely so that we can review the individual or families’ information against the criteria. In most cases, additional documentation is required such as proof of income or a notarized letter of support. You must request this prior to your account being referred for collections.

Valley Health facilities participate in several financial assistance programs through local, state and federal government programs, including Virginia Medicaid and West Virginia Medicaid programs. To help patients and families work through the eligibility requirements for these programs we have staff to assist.

We recognize that not all uninsured or underinsured patients meet the eligibility requirements of the available state or federal programs. All of your information will be kept confidential and only used to determine possible assistance programs to resolve your healthcare bills.