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Online Bill Pay

Billing Made Easier

On June 1, 2024, Valley Health will begin using paperless billing for all patients that have a Valley Health MyChart account. We will also begin sending billing notifications and account balances to patients via text message for those who have opted-in to text messaging within their MyChart account. Patients will be able to view their account balances and pay their bills directly from their MyChart account, or from a text. For more details, visit our Frequently Asked Questions page.

Billing by Date of Service

Valley Health began using a new billing system as of November 4, 2023.

PLEASE NOTE: This system is based on your date of service, NOT statement date.

  • Have a MyChart account and your service was performed on or before November 3, 2023? Click here
  • Don’t have a MyChart account and your service was performed on or before November 3, 2023? Click here
  • Click here if your service was performed on or after November 4, 2023. Login to MyChart to pay your bill, or you can choose “Pay As Guest”.

Please Note:

Service dates that occurred on or before November 3, 2023, will be billed separately from any service dates of November 4, 2023, and beyond.

  • With this change you may receive two separate statements depending on your service date(s). These statements will look very similar to each other, please review the service dates on them before proceeding.
  • You may need to access two separate online portals to make payments on all your accounts, again please refer to the service dates.
  • Payment plans will need to be setup under each separate guarantor number listed on your statement(s). We are unable to combine payment plans across the different guarantor numbers.

If you need help, you may contact the Valley Health Customer Service Team at 1-866-414-4576 Monday - Friday between 8 AM - 4:30 PM with any questions or to make a payment over the phone. The Customer Service Team will be able to assist regardless of the service date if the bill is managed within our Business Office. If this is not a bill we can assist with, we will direct you to the right contact. We thank you in advance for your patience and understanding during this billing system transition.

Please visit this page for more on patient billing.