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COVID-19: Protecting our Communities

Vaccination Makes a Difference

COVID-19 Hospitalizations

Make a plan, get vaccinated. Learn more: valleyhealthlink.com/vaccine.

Masks required in all Valley Health Facilities

For the safety of our patients, visitors and staff, masks are required inside Valley Health facilities – even for those who are fully vaccinated. The lifting of community mask requirements by the CDC specifically excludes healthcare settings. Thank you for your understanding.

If you think you have COVID-19 or have been exposed

As cities across the country deal with the COVID-19 pandemic, Valley Health remains committed to protecting the people we serve. Coronavirus, or COVID-19, is highly contagious and causes symptoms that range from mild to serious. If you are experiencing any of these symptoms in the last 14 days OR have been in close contact with a person who has tested positive, you have several options:

  • Call your Primary Care or Family Medicine doctor.
  • Check-in online and schedule a COVID-19 test at Valley Health Urgent Care | Rutherford Crossing by visiting vhurgentcare.com.

COVID-19 testing is available at several locations in our region (see below). Your doctor can discuss your symptoms with you and if needed, provide you with a referral for COVID-19 testing.

Valley Health COVID-19 Testing

Right Test, Right Time

There are many reasons why people need COVID-19 tests. Valley Health is here to provide guidance for the “right test at the right time.” Point of Care testing (rapid testing) is for those who have been experiencing illness and is the most accurate within 48 hours – 6 days of developing flu/COVID-19 symptoms. If you think you’ve been exposed but don’t have symptoms, or need a COVID test for a medical procedure, PCR testing could be right for you. Below is a quick guide to the different types of testing Valley Health offers.

If you believe you need a COVID-19 test, please call your healthcare provider.

Point of Care Test PCR Test: Receive results within 15 minutes to an hour. Test result is determined on-site. Result comes from who administered the test. For those experiencing flu/COVID-19 symptoms only. Available at Valley Health Urgent Care and Primary Care locations. PCR Test: Receive results within 24-48 hours or more. Test is sent to an off-site lab to determine result. Result comes from who ordered the test. Can be done for those with or without symptoms. Respiratory Care or COVID Testing site service with a referral only.

Testing Options if You Are Symptomatic

If you have flu-like or COVID-19 symptoms, schedule a COVID-19 test through these locations:

Testing Options Pre-Procedure or for Those Who Are Asymptomatic

Locations Include:

Emergencies

If you feel you need emergency care, share your concerns with the 911 dispatcher and EMS. If you drive to an Emergency Department, stay in your car and call the number that is posted at each entrance. For additional information about Coronavirus symptoms and when to seek medical attention, please visit the CDC website.

Click here to view photos of the donations we have received and a list of the community heroes who have shared their time, talents and gifts to show their appreciation of our caregivers.

Other Actions Valley Health is Taking to Keep You Safe

Preparing for Cold & Flu Season

Because of the COVID-19 pandemic, reducing the spread of respiratory illnesses, like the flu, this fall and winter is more important than ever. Receiving your flu vaccine can save healthcare resources for the care of patients with COVID-19. Visit valleyhealthlink.com/flu for more information on where you can get a flu shot. Along with receiving your flu vaccine, remember to always follow the 3 W’s to prevent the spread:

Visitation Changes

For the safety of our patients, visitors, staff and the broader community, Valley Health's hospitals have revised their visitation policies.

Click here for the latest information on our visitation policies.

COVID-19 Medical Services Coverage and Financial Resources

Valley Health is committed to reducing financial barriers, especially in times of uncertainty.

  • COVID-19 testing is covered 100% with no patient out-of-pocket, by all insurers.
  • If you need assistance paying your bill, call 866-414-4576 or email financial.counselor@valleyhealthlink.com. Valley Health customer service and financial counselors are standing by to assist you.
  • If you have a bill financed through Commerce Bank, please contact them directly for assistance with your bill.
  • If you are uninsured: Physician ordered testing for COVID-19 symptoms, exposure and/or treatment for COVID-19 including physician telehealth, emergency room, and inpatient care will be covered by the U.S. Department of Health and Human Services (HHS). For more information regarding this program, please visit https://www.hrsa.gov/coviduninsuredclaim

Other COVID-19 Resources