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COVID-19 Information and Resources

Valley Health remains committed to protecting and improving the health of our community. This commitment means not only caring for patients with COVID-19, but also continuing to meet the other health needs of individuals across our region. Our goal is to meet all of these needs in a way that protects our patients, their families, our staff and the entire community.

Click here to view photos of the donations we have received and a list of the community heroes who have shared their time, talents and gifts to show their appreciation of our caregivers.

Update from Mark Nantz, MHA, President and CEO

If you think you have COVID-19

Coronavirus, or COVID-19, is highly contagious and causes symptoms that range from mild to serious. If you are experiencing any of the following symptoms: fever, cough, shortness of breath or sore throat, and especially if in the last 14 days you have traveled outside of our community OR you have been in close contact with a person who has tested positive for COVID-19, Please call your doctor. Your doctor can discuss your symptoms with you and if needed, provide you with a referral for COVID-19 testing.

If you feel you need emergency care, share your concerns with the 911 dispatcher and EMS. If you drive to an Emergency Department, stay in your car and call the number that is posted at each entrance. For additional information about Coronavirus symptoms and when to seek medical attention, please visit the CDC website.

Re-imagining Care for Our Community

Valley Health has implemented extraordinary steps to continue to care for patients during these challenging times. These steps help to ensure the safety of patients and staff, while allowing for the highest quality care and treatment for those patients with suspected Coronavirus as well as patients with other medical conditions who seek care at our hospitals and outpatient clinics.

Telehealth Virtual Visits

To protect our patients and staff and lessen the spread of COVID-19, Valley Health is now offering telehealth visits in all of our practices including family medicine, specialty practices and Valley Health Urgent Care and Quick Care centers.

Click here to learn more about telehealth virtual visits.

Respiratory Care Phone Line

Valley Health is committed to caring for patients with respiratory illness in the safest way possible. Those who have a respiratory illness or symptoms, or think they have been exposed to COVID-19, should call Valley Health’s Respiratory Care Phone Line, 540-536-0380, Monday-Friday, 8 a.m. - 8 p.m. and Saturday, 9 a.m. - 6 p.m., to speak with a Valley Health team member about their symptoms.

Do you have a respiratory illness or symptoms, or think you have been exposed to COVID-19? Call 540-536-0380.

Respiratory Care Clinics

For patients needing an in‐person provider visit, dedicated outpatient Respiratory Care Clinics have been established in Front Royal, Martinsburg, Mt. Jackson, and Winchester. The clinics are a resource for patients who need chest x‐rays and other physical exams following a telehealth visit. A physician referral is required. Patients with a respiratory illness or symptoms, or think they have been exposed to COVID-19, should call Valley Health’s Respiratory Care Phone Line, 540-536-0380.

Other Actions Valley Health is Taking to Keep You Safe

Visitation Suspended

(Effective March 18, 2020, updated: March 21, 2020)

For the safety of our patients, visitors, staff and the broader community, Valley Health has suspended visiting hours at all six of its hospitals as well as its long-term care facilities.

Click here for the latest information on our visitation policies.

Elective Medical Service Update

Safely Expanding Access to Medical Services in VA and WV

For the safety of patients who cannot or should not delay care further, Valley Heath is expanding access to elective outpatient diagnostic testing beginning on Monday, May 4 and elective procedures for time-sensitive medical needs beginning on Wednesday, May 6. This is consistent with guidance from the governors of Virginia and West Virginia allowing for resumption of elective procedures in both states due to a decrease in the diagnosis of new COVID-19 cases.

Valley Health is taking a thoughtful, measured approach to providing access to care for individuals who have a medically necessary, time sensitive need. Ensuring the safety of every individual we serve and preserving the health of our community remain our top priorities.

Visit this page for more details.

COVID-19 Medical Services Coverage and Financial Resources

Valley Health is committed to reducing financial barriers, especially in times of uncertainty.

  • COVID-19 testing is covered 100% with no patient out-of-pocket, by all insurers.
  • If you need assistance paying your bill, call 866-414-4576 or email financial.counselor@valleyhealthlink.com. Valley Health customer service and financial counselors are standing by to assist you.
  • If you have a bill financed through Commerce Bank, please contact them directly for assistance with your bill.
  • If you are uninsured: COVID-19 testing and treatment including physician telehealth, emergency room, and inpatient care will be covered by the U.S. Department of Health and Human Services (HHS). For more information regarding this program, please visit https://www.hrsa.gov/coviduninsuredclaim

Other COVID-19 Resources

COVID-19: In This Together

In this time of isolation, we want you to know you are not alone.