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COVID-19: Protecting our Communities

IMPORTANT - VACCINE UPDATE - Visit this page to register and learn more: Valleyhealthlink.com/c19vaccinations.

If you think you have COVID-19 or have been exposed

As cities across the country deal with the COVID-19 pandemic, Valley Health remains committed to protecting the people we serve. Coronavirus, or COVID-19, is highly contagious and causes symptoms that range from mild to serious. If you are experiencing any of these symptoms in the last 14 days OR have been in close contact with a person who has tested positive, you have several options:

  • Call your Primary Care or Family Medicine doctor.
  • Check-in online at one of our Urgent Care centers by visiting vhurgentcare.com.
  • Call the Valley Health Respiratory Care Phone Line at 540-536-0380. Monday-Friday, 8am - 5pm and Saturday, 9am - 1pm, to speak with a Valley Health team member about their symptoms.

COVID-19 testing is available at several locations in our region. Your doctor can discuss your symptoms with you and if needed, provide you with a referral for COVID-19 testing.

Valley Health COVID-19 Testing

Right Test, Right Time

There are many reasons why people need COVID-19 tests. Valley Health is here to provide guidance for the “right test at the right time.” Point of Care testing (rapid testing) is for those who have been experiencing illness and is the most accurate within 48 hours – 6 days of developing flu/COVID-19 symptoms. If you think you’ve been exposed but don’t have symptoms, or need a COVID test for a medical procedure, PCR testing could be right for you. Below is a quick guide to the different types of testing Valley Health offers.

If you believe you need a COVID-19 test, please call your healthcare provider or the Valley Health Respiratory Care Phone Line at 540-536-0380.

Point of Care Test PCR Test: Receive results within 15 minutes to an hour. Test result is determined on-site. Result comes from who administered the test. For those experiencing flu/COVID-19 symptoms only. Available at Valley Health Urgent Care and Primary Care locations.  PCR Test: Receive results within 24-48 hours or more. Test is sent to an off-site lab to determine result. Result comes from who ordered the test. Can be done for those with or without symptoms. Respiratory Care or COVID Testing site service with a referral only.

Point of Care Test

  • If you have symptoms, check into a Valley Health Urgent Care location online by visiting vhurgentcare.com.
  • Valley Health Family Medicine, Internal Medicine and Pediatric offices also offer rapid, point-of-care testing for their current patients with symptoms.

Locations Offering Point of Care Testing

PCR Test

  • Test collection sites are located throughout our region.
    • These sites allow for safe, drive-through nasal swabs to be collected and sent out for testing.

Locations Offering PCR Testing

Emergencies

If you feel you need emergency care, share your concerns with the 911 dispatcher and EMS. If you drive to an Emergency Department, stay in your car and call the number that is posted at each entrance. For additional information about Coronavirus symptoms and when to seek medical attention, please visit the CDC website.

Click here to view photos of the donations we have received and a list of the community heroes who have shared their time, talents and gifts to show their appreciation of our caregivers.

Other Actions Valley Health is Taking to Keep You Safe

Preparing for Cold & Flu Season

Because of the COVID-19 pandemic, reducing the spread of respiratory illnesses, like the flu, this fall and winter is more important than ever. Receiving your flu vaccine can save healthcare resources for the care of patients with COVID-19. Visit valleyhealthlink.com/flu for more information on where you can get a flu shot. Along with receiving your flu vaccine, remember to always follow the 3 W’s to prevent the spread:

Visitation Changes

(Effective March 18, 2020, updated: July 24, 2020)

For the safety of our patients, visitors, staff and the broader community, Valley Health's hospitals have revised their visitation policies.

Click here for the latest information on our visitation policies.

Elective Medical Service Update

Safely Expanding Access to Medical Services in VA and WV

For the safety of patients who cannot or should not delay care further, Valley Heath is expanding access to elective outpatient diagnostic testing beginning on Monday, May 4 and elective procedures for time-sensitive medical needs beginning on Wednesday, May 6. This is consistent with guidance from the governors of Virginia and West Virginia allowing for resumption of elective procedures in both states due to a decrease in the diagnosis of new COVID-19 cases.

Valley Health is taking a thoughtful, measured approach to providing access to care for individuals who have a medically necessary, time sensitive need. Ensuring the safety of every individual we serve and preserving the health of our community remain our top priorities.

Visit this page for more details.

COVID-19 Medical Services Coverage and Financial Resources

Valley Health is committed to reducing financial barriers, especially in times of uncertainty.

  • COVID-19 testing is covered 100% with no patient out-of-pocket, by all insurers.
  • If you need assistance paying your bill, call 866-414-4576 or email financial.counselor@valleyhealthlink.com. Valley Health customer service and financial counselors are standing by to assist you.
  • If you have a bill financed through Commerce Bank, please contact them directly for assistance with your bill.
  • If you are uninsured: Physician ordered testing for COVID-19 symptoms, exposure and/or treatment for COVID-19 including physician telehealth, emergency room, and inpatient care will be covered by the U.S. Department of Health and Human Services (HHS). For more information regarding this program, please visit https://www.hrsa.gov/coviduninsuredclaim

Other COVID-19 Resources