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Coronavirus (COVID-19) Updates

Valley Health is on alert, vigilant but not alarmed. We are closely monitoring Coronavirus reports from the CDC, Virginia Department of Health and West Virginia Department of Health. A system-wide committee representing emergency management, infection control, laboratory, pharmacy, and other functions at our hospitals, Urgent Care Centers and physician practices participates in statewide inter-agency calls and confers on a regular basis.

Valley Health has protocols to ensure the safety of patients and staff and the appropriate treatment of individuals with suspected Coronavirus or any other highly infectious disease who seek care at our hospitals and outpatient clinics. We have the necessary protective supplies, equipment, and medications on hand to provide safe care.

Please review our additional pages for more info:

COVID-19 Health Advisory

Updated: March 25, 1:30 p.m.

The Coronavirus, or COVID-19, causes symptoms that may range from mild to serious. Because it is highly contagious, Valley Health and its public health partners in Virginia and West Virginia request the community’s help to limit potential exposure to the virus. Please follow all hygiene and social distancing recommendations.

If you are experiencing any of the following symptoms: Fever, cough, shortness of breath, sore throat, and especially if in the last 14 days you have traveled outside of our community OR you have been in close contact with a person who has tested positive for COVID-19: Please call your doctor. Your doctor can discuss your symptoms with you and if needed, provide you with a referral for COVID-19 testing.

In alliance with a memo from the VDH, we are requesting that employers do not require a healthcare provider’s note for employees who are sick with acute respiratory illness to validate their illness or to return to work. Doctor’s offices may be extremely busy and not able to provide such documentation in a timely manner.

For more general questions or information, call your state health department at

  • Virginia: 1-877-ASK-VDH3
  • Local number for Virginia Dept. of Health:
    • Available Monday–Friday from 8:00 a.m.—4:30 p.m.: 540-771-3992
  • West Virginia: 1-800-887-4304

If you feel you need emergency care, share your concerns with the 911 dispatcher and EMS. If you drive to an Emergency Department, stay in your car and call the number that is posted at each entrance.

For more on the criteria for coronavirus exposure, please visit this page: www.cdc.gov/coronavirus/2019-ncov/about/symptoms

Visitation Suspended

Effective March 18, 2020
Updated: March 21, 1 p.m.

For the safety of our patients, visitors staff and the broader community, Valley Health has suspended visiting hours at all six of its hospitals as well as its long-term care facilities.

Click here for the latest information on our visitation policies.

Scammers & COVID-19

Fraudsters are using telemarketing calls, social media platforms and door-to-door visits to obtain personal details, including Medicare information, in exchange for promised COVID-19 tests or supplies. The services offered are unapproved and illegitimate. A physician or other trusted healthcare provider should assess your condition and approve any requests for COVID-19 testing. Medicare beneficiaries should be cautious of unsolicited requests for their Medicare or Medicaid numbers. If you suspect COVID-19 fraud, contact National Center for Disaster Fraud Hotline (866) 720-5721 or disaster@leo.gov.

Still have questions?

  • In West Virginia, members of the public with general questions should call the 24/7 hotline at 1-800-887-4304.
  • In Virginia members of the public should call 1-877-ASK-VDH3 (1-877-275-8343) or 1-800-CDC-INFO (800-232-4636).

Visit www.cdc.gov/coronavirus for the latest information and advice for members of the public.