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Frequently Asked Questions

Valley Health Urgent Care

What conditions can Valley Health Urgent Care treat?

  • Valley Health Urgent Care treats those everyday illnesses and injuries which require immediate attention but do not require a visit to the emergency room. This includes, but is not limited to, colds, flu, strep, pink eye, sprains and strains. Valley Health Urgent Care also offers immunizations, school and sports physicals, on-site x-ray and lab services.

What about conditions requiring on-going care and monitoring?

  • Valley Health Urgent Care is not meant to take the place of a patient’s primary care physician. Patients will be referred back to their primary care provider for ongoing care. For patients who do not have a primary care provider, Valley Health Urgent Care is happy to refer them to a primary care provider currently accepting new patients.

What age of patients does Valley Health Urgent Care treat?

  • Valley Health Urgent Care treats young children through senior citizens. Valley Health Urgent Care does not treat infants less than 4 months of age.

Will I be seen by a physician, physician assistant or nurse practitioner?

  • Valley Health Urgent Care’s highly trained team includes physicians, physician assistants and nurse practitioners to care for patients. These expert, caring professionals will see that you receive the appropriate treatment.

Why choose Urgent Care instead of the Emergency Department?

  • For patients with non-emergent health conditions, Valley Health Urgent Care is typically less expensive and quicker than a visit to a hospital emergency department. For many patients with insurance the cost of an urgent care visit is the same as a physician office visit.

Is payment required at the time of service?

  • Payment is expected at the time of your visit. For patients with insurance this is the co-pay as specified by your insurance plan. An initial co-pay of $150 is required from patients not having insurance. Patients will be billed for the remaining balance. Valley Health Urgent Care accepts cash, personal checks, Visa and MasterCard.

Does Urgent Care accept insurance?

  • Valley Health Urgent Care participates with many insurance plans. Your specific insurance plan determines whether your co-pay is the same as a physician office visit or if there is a different co-pay amount. Please consult your insurance prior to your visit to determine your coverage. Also, if you would like us to bill your insurance, please remember to bring your insurance card and personal identification.

What types of medications does Valley Health Urgent Care offer?

  • We offer flu and travel immunizations for our patients.

Virtual Visits

How much does a virtual visit cost? Is insurance accepted?

Virtual visits are a self-pay service, which means insurance is not accepted. Each virtual visit will be a $59 fee. Insurance is still accepted for in-person visits at all of our Valley Health Urgent Care locations.

Can I have a virtual visit with Valley Health Urgent Care if I have never visited a location in-person?

Yes, you can schedule a virtual visit even if you're a new patient.

What symptoms can be treated by a virtual visit?

Providers will be able to assess, diagnose, treat, and prescribe virtually for these conditions:

  • Skin Rashes and Bug Bites
  • Poison Ivy
  • Pink Eye and Eye Infections
  • Cold Symptoms
  • Scratchy or Sore throat
  • Congestion
  • Nausea
  • Fever
  • Headaches and more
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