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Update on Mammography Services at the Diagnostic Center at Winchester Medical Center

Valley Health temporarily suspended mammography services at the Diagnostic Center at Winchester Medical Center, effective August 31, 2019. Mammography services at other Valley Health facilities remain open.

A recent external review of the mammography program at the Diagnostic Center by the American College of Radiology (ACR) raised concerns about the quality of our mammogram images.

It is important to note these findings do not necessarily mean that the results of any individual mammogram were inaccurate, but it does mean patients may need to have their mammograms re-evaluated.

We understand this news may raise questions for you. Obviously, this is not in accordance with the high standards we have set for the quality of care at Winchester Medical Center and throughout our health system. Our utmost concern at all times is the health and safety of our patients.

In early September, WMC submitted a Plan of Correction (POC) to the ACR to address the concerns identified by the ACR. Since that time we have worked closely with the ACR and FDA to complete all necessary steps within the POC. Our radiologists and technologists completed training on the most up-to-date protocols.


On Monday, December 9, WMC received approval from the FDA to proceed with sending out patient and provider letters explaining the results of the ACR’s review and providing recommended actions for patients and referring providers to take. Patients will start receiving individual letters the week of December 16, 2019.


This is an important step within our POC and a significant milestone on our path to resuming mammography services at Winchester Medical Center’s Diagnostic Center. We expect to resume services fully in February of 2020.

No other services at the Diagnostic Center are affected and all services, including mammography, are continuing at Valley Health’s five other imaging locations. This temporary disruption does not affect patients who are in need of a biopsy or who are preparing for surgery.

For Patients Who Have Existing Mammogram Appointments

Until Winchester Medical Center resumes mammography services, we are working with patients to reschedule their appointments at one of our other Valley Health facilities.

  • If you have an appointment for a screening mammogram: We encourage you to reschedule your appointment at one of Valley Health’s other locations, or at Progressive Radiology in Winchester, Radiology Imaging Associates at Lansdowne or Radiology Imaging Associates at Sterling.
  • If you have an appointment for a diagnostic mammogram: You will be contacted by a Valley Health employee who will help you reschedule your mammogram at another Valley Health location, or at Progressive Radiology in Winchester, Radiology Imaging Associates at Lansdowne, or Radiology Imaging Associates at Sterling.

To reschedule appointments, please call 888-441-5294.

Valley Health Mammography Locations

Hampshire Memorial Hospital
363 Sunrise Boulevard
Romney, WV 26757
304-822-4561

Page Memorial Hospital
200 Memorial Drive
Luray, VA 22835
540-743-4561

Shenandoah Memorial Hospital
759 S. Main Street
Woodstock, VA 22664
540-459-1100

War Memorial Hospital
1 Healthy Way
Berkeley Springs, WV 25411
304-258-1234

Warren Memorial Hospital
1000 N. Shenandoah Avenue
Front Royal, VA 22630
540-636-0300

Independent provider locations

If you wish to use an independent provider, please work through the Valley Health representative who contacts you, or call the Patient Answer Line 888-441-5294. Please do not contact these providers directly.

Progressive Radiology, Winchester
1867 Amherst Street
Suite 103
Winchester, Virginia 22601
540-931-0139

Radiology Imaging Associates at Lansdowne
19455 Deerfield Avenue
Suite 102
Lansdowne, VA 20176
703-858-0001

Radiology Imaging Associates at Sterling
Pidgeon Hill Drive
Sterling, VA 20165
703-450-5800

The safety of our patients – who in this case include our family, friends and neighbors – continues to be our top priority. We apologize to our mammography patients, their families and the community for what has happened.

Being the primary provider of healthcare in our community for generations comes with a great responsibility, and you can rest assured that Valley Health will continue to do everything it can to maintain the trust of all we are privileged to serve.

If you have questions or need more information, please call 888-441-5294.

Frequently Asked Questions

Q. How long will the closure be in effect/when will services resume?

  • A: We are working diligently to resolve this issue so that we can continue to offer high quality services to our community. We expect to resume services fully in February of 2020.

Q. I am due for my yearly mammogram during the closure, what should I do?

  • A: We’re glad you’re staying on top of your preventive health screenings. Unfortunately, we are not scheduling patients at WMC Diagnostic Center at this time. We’re happy to schedule your appointment at one of the five other imaging facilities within our health network.

Q. I had a mammogram scheduled during the closure, when will I be able to reschedule?

  • A: On a temporary basis, we are not scheduling mammography appointments at WMC Diagnostic Center at this time. We’re happy to schedule your appointment at one of our facilities within our health network.

Q. I had a mammogram at a Valley Health facility in the past, how do I know if my results were accurate?

  • A: Although the American College of Radiology raised concerns about the technical quality of our mammograms, this does not necessarily mean that the results of your mammogram were inaccurate. On Monday, December 9, WMC received approval from the FDA to proceed with sending out patient and provider letters explaining the results of the ACR’s review and providing recommended actions for patients and referring providers to take. Patients will start receiving individual letters the week of December 16, 2019.

Q. Which other Valley Health locations mammograms?

Last Updated 12/12/2019