MyChart Frequently Asked Questions (FAQs)
Two Factor Authentication
What is two factor authentication/two step verification?
Two factor authentication (2FA), also known as two step verification, adds an extra layer of protection to your account. It ensures the person attempting to access your account and information is truly you. The first "factor" is your password, followed by a one-time use code sent to your phone, email, or authenticator app.
Is this optional?
No, beginning June 19, 2025, this will be a requirement to keep your account safe.
Is the MyChart app secure?
Yes, security is a crucial component to the MyChart iPhone and Android apps, which uses the same bank-level security that is used for other sensitive data transferred via the Internet.
How can I add two factor authentication to my account?
If you have not yet enabled 2FA, you will be prompted to do so when logging into MyChart. Follow the instructions to begin.
Additional Frequently Asked Questions
With the new Valley Health MyChart portal, will Inova MyChart still be available?
Until November 4, 2023, Valley Health shared a MyChart portal with Inova. However, Valley Health now has its own portal for Valley Health patients. If you have received care at an Inova facility, you will log-in to their MyChart portal for past visit information.
How do I link my Valley Health MyChart account with another health system?
You can link your other MyChart accounts from your new Valley Health MyChart account. Simply login to MyChart at valleyhealthlink.com/mychart and click “link account” on the left-hand side.
Who can I contact if I have trouble accessing MyChart?
For additional assistance please call Valley Health MyChart Support, 888-730-4812.
How do I sign up for MyChart?
Activate Your Account Sign Up Online
There are three ways that you can sign up for MyChart:
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Sign up at Valley Health:
- The staff will assist you in signing up for a MyChart account during your visit at one of our locations.
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Activate your account:
- Click on the Activate Your Account button above.
- Use the activation code that can be found on your enrollment letter, bill or the last page of your visit summary. Follow the instructions to activate your account.
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Sign up online:
- If you do not have an activation code and do not already have an account, click on the Sign Up Online button above. Follow the instructions to create your account.
For additional assistance please call Valley Health MyChart Support, 888-730-4812.
Do I need an email address to sign up for MyChart?
Yes, you will need to have an email address to sign-up and create a MyChart account.
If I use MyChart to message my doctor, when can I expect a reply?
You can expect a reply from your health care provider within two business days. MyChart messages should not be sent to providers for urgent or emergency needs.
What if I forget my user ID or password?
There are two options with links available under the MyChart logon. Select from “Forgot your MyChart Logon” or “Forgot your MyChart Password.” These links will assist you to recover and or reset your credentials. If additional assistance is needed please call the phone number listed on the MyChart website.
How can I update my notification preferences?
- Login at valleyhealthlink.com/mychart
- Select "Menu" (top left of the page)
- Select "Account Settings"
- Select "Communication Preferences" and adjust by selecting or deselecting items
I need to access patient records not available through MyChart. What should I do?
To request patient records through your local hospital medical records department, visit valleyhealthlink.com/medicalrecords.
Who can use MyChart?
MyChart is free online portal available to all patients treated at a Valley Health location and family or guardians who are granted proxy access.
What is proxy access?
Access to another person’s MyChart account which can be granted to individuals who have authority to view that individual’s medical information. A proxy consent form must be completed for proxy access.
Please note:
- Proxy access may be granted to link your child’s health records to your MyChart account. Teens ages 14-17 can have a MyChart account with parental permission. Parent proxy access can be requested for teens.
- To request proxy access in MyChart, select Menu/Resource/Family Access and complete the appropriate online form and submit.
Cures Act and Information Sharing
Information Blocking - Faster Release of Patient Care Information and Test Results
What does this mean for me?
Beginning April 5, 2021, all patient care information including treatment notes, lab results, pathology, and test results will be available to patients in MyChart as soon as they are posted. Information Blocking is a mandate of the 21st Century Cures Act designed to provide quicker access to treatment information to patients and promote improved collaboration between patients and their care team.
Patients have access to personal health information in the MyChart patient portal right now, including lab reports or tests results. With the Cures Act, additional useful health information will be available to patients more quickly in their MyChart account.
How can I learn more?
To learn more and submit a request for help with information sharing, visit www.valleyhealthlink.com/infoblocking.