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MyChart Frequently Asked Questions (FAQs)

Important Information: New Valley Health MyChart Portal

Why does MyChart look different?

Valley Health has a new MyChart portal (effective November 4, 2023) with a new look and features that make it even easier to stay on top of your healthcare. Your username and password will remain the same.

Will MyChart have the same features after November 4, 2023?

Yes, the Valley Health MyChart portal will have all of the same features and information you are used to, with some new and enhanced features as well. Valley Health’s new MyChart portal will still allow you to access personal health information -- including upcoming appointments, test results, and more.

With the new Valley Health MyChart portal, will Inova MyChart still be available?

Until November 4, 2023, Valley Health shared a MyChart portal with Inova. However, Valley Health now has its own portal for Valley Health patients. If you have received care at an Inova facility, you will log-in to their MyChart portal for past visit information.

Did my username or password change?

Your username and password have not changed. You can use your current username and password to login to Valley Health’s New MyChart portal. However, if you change or edit your password in the new Valley Health portal, it will not change in the Inova portal.

Did my health information carry over to the new portal?

Yes! Your Valley Health test results, messages, appointments, and important health information are now in the Valley Health MyChart portal for you to access.

How do I link my Valley Health MyChart account with another health system?

You can link your other MyChart accounts from your new Valley Health MyChart account. Simply login to MyChart at and click “link account” on the left-hand side.

Who can I contact if I have trouble accessing MyChart?

For additional assistance please call Valley Health MyChart Support, 888-730-4812.

Why is some of my information and old messages missing from the new MyChart portal?

Valley Health is working to move your health information to the new Valley Health MyChart portal over the next few weeks. If you need access to a test result or message from prior to November 4 and you do not see it in the latest version of MyChart, click here.

How do I sign up for MyChart?

Activate Your Account Sign Up Online

There are three ways that you can sign up for MyChart:

  1. Sign up at Valley Health:
    1. The staff will assist you in signing up for a MyChart account during your visit at one of our locations.
  2. Activate your account:
    1. Click on the Activate Your Account button above.
    2. Use the activation code that can be found on your enrollment letter, bill or the last page of your visit summary. Follow the instructions to activate your account.
  3. Sign up online:
    1. If you do not have an activation code and do not already have an account, click on the Sign Up Online button above. Follow the instructions to create your account.

For additional assistance please call Valley Health MyChart Support, 888-730-4812.

MyChart Account Assistance

Who should I contact for assistance with MyChart?

Please call Valley Health MyChart Support, 888-730-4812.

Do I need an email address to sign up for MyChart?

Yes, you will need to have an email address to sign-up and create a MyChart account.

Is the MyChart app secure?

Yes, Security is a crucial component to the MyChart iPhone and Android apps, which uses the same bank-level security that is used for other sensitive data transferred via the Internet.

If I use MyChart to message my doctor, when can I expect a reply?

You can expect a reply from your health care provider within two business days. MyChart messages should not be sent to providers for urgent or emergency needs.

What if I forget my user ID or password?

There are two options with links available under the MyChart logon. Select from “Forgot your MyChart Logon” or “Forgot your MyChart Password.” These links will assist you to recover and or reset your credentials. If additional assistance is needed please call the phone number listed on the MyChart website.

How can I update my notification preferences?

  1. Login at
  2. Select "Menu" (top left of the page)
  3. Select "Account Settings"
  4. Select "Communication Preferences" and adjust by selecting or deselecting items

I need to access patient records not available through MyChart. What should I do?

To request patient records through your local hospital medical records department, visit

Who can use MyChart?

MyChart is free online portal available to all patients treated at a Valley Health location and family or guardians who are granted proxy access.

What is proxy access?

Access to another person’s MyChart account which can be granted to individuals who have authority to view that individual’s medical information. A proxy consent form must be completed for proxy access.

Please note:

  • Proxy access may be granted to link your child’s health records to your MyChart account. Teens ages 14-17 can have a MyChart account with parental permission. Parent proxy access can be requested for teens.
  • To request proxy access in MyChart, select Menu/Resource/Family Access and complete the appropriate online form and submit.

Cures Act and Information Sharing

Information Blocking - Faster Release of Patient Care Information and Test Results

What does this mean for me?

Beginning April 5, 2021, all patient care information including treatment notes, lab results, pathology, and test results will be available to patients in MyChart as soon as they are posted. Information Blocking is a mandate of the 21st Century Cures Act designed to provide quicker access to treatment information to patients and promote improved collaboration between patients and their care team.

Patients have access to personal health information in the MyChart patient portal right now, including lab reports or tests results. With the Cures Act, additional useful health information will be available to patients more quickly in their MyChart account.

How can I learn more?

To learn more and submit a request for help with information sharing, visit