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Financial Assistance

Get Help Paying for Care

If you’re worried about paying for emergency or medically necessary services, Valley Health offers a Financial Assistance Program that may help.

Our Financial Counselors are here to guide you. They can:

  • Answer questions about your bill or coverage
  • Help you apply for financial assistance
  • Refer you to government programs or insurance options
  • Set up payment plans if you don’t qualify for assistance

We encourage you to contact a Financial Counselor as soon as possible - especially before scheduled services. Early support helps ensure you get the most coverage available and avoid unnecessary billing or collections.

If you are ready to pay a bill, please visit our online bill pay page.

For assistance, please call toll-free: 888-472-0045

Do I qualify for financial assistance?

If you do not qualify for Medicaid or other government programs, you may still be eligible for help through Valley Health’s Financial Assistance Program. Eligibility is based on your household income and medical expenses.

For full details, please review our Financial Assistance Policy (FAP):

Discounts Based on Income

  • If your family income is 200% or less of the Federal Poverty Level (FPL), you may qualify for a 100% discount.
  • If your income is between 201% and 500% of FPL, you may qualify for partial assistance on a sliding scale.
  • If your income is greater than 500% of FPL and your medical bills exceed 25% of your annual income, you may qualify for Catastrophic Financial Assistance.

If you qualify for partial or catastrophic assistance, your bill will not exceed the Amounts Generally Billed (AGB) to patients with insurance. You can review the current AGB rate and how discounts are calculated in the full Financial Assistance Policy (FAP) linked above.

Please remember - When you visit Valley Health, care will be provided regardless of inability to pay.

Asset Review

If you have significant assets, your award may be reduced. Details are available in the full FAP linked above.

Residency Requirements

You may apply for Financial Assistance if you are:

  • A U.S. citizen
  • A permanent resident
  • An individual who plans to remain in the U.S. permanently

You are not eligible if you are visiting the U.S. temporarily, including on a student or tourist visa. All applicants must complete the screening and application process for any local, state, or federal programs that could help cover the same care. This includes programs in your home state or country if applicable.

Download the Valley Health Financial Assistance Application

Ways to Apply for Financial Aid

Please note: Paper copies of the Financial Assistance Application be obtained without charge at the Valley Health registration desks at each Valley Health hospital and Emergency Departments.

Apply In Person

In person Financial Counseling assistance, including help with applications and billing questions, is available in our Customer Service Center located in Suite 100 of the Valley Health System Support Building (SSB) directly off of the main lobby:

Location:
Customer Service Center
220 Campus Blvd., Suite 100
Winchester, VA 22601

Hours:
Monday through Friday
8:00 a.m. to 4:30 p.m.
Closed on holidays

Apply Over Email

You may email your completed application, supporting documents, or questions to:

Email: PBDValleyHealth@Ensemblehp.com

Apply by Mail

You may request a paper application or send your completed application and documents by mail. If you choose to mail your application or documents to this address, we recommend using a tracked delivery service to ensure your materials arrive safely.

Mailing Address:

Financial Counseling Dept.
Valley Health System
P.O. Box 37152
Baltimore, MD 21297

Need Help?

Call 888-472-0045 for guidance on the application process or to request materials.

Valley health Patient Billing and Collections Policy