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Privacy Policy


Welcome to Valley Health System. Valley Health and its affiliates (“we”, “our” or “us”) has adopted this Privacy Policy to set forth the terms and conditions when you use our Website or Social Media. This Privacy Policy informs you of the information that we may collect from you when you use our Website or Social Media sites, how this information may be used, the rules for commenting on our Social Media sites, and other important information about our Website and Social Media. By using our Website ( and/or our Social Media sites, you acknowledge and accept the terms and conditions described in this Privacy Policy.

How We May Collect Information

We collect both non-personal information and personally identifiable information in a number of ways.

Web Server Logs. We may collect non-personal information, such as a domain name and IP Address, from our web server logs. The domain name and IP address reveals nothing personal about you other than the IP address from which you have accessed our Website or Social Media. We may also collect non-personal information from these logs such as the type of Internet browser or operating system that you are using, what brought you to the particular site, or which of our Web pages you have accessed.

Cookies. We may collect non-personal information using “cookies." A “cookie” is a piece of data stored on your computer hard drive to help us improve your access to our Website and Social Media as well as to identify repeat visitors. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on the site. Usage of a cookie is in no way linked to any personally identifiable information on our Website or Social Media.

Information Provided Voluntarily By You. We may collect personally identifiable information that you voluntarily provide. For example, if you communicate with us using our Website or Social Media, we may collect information that you provide to us in that communication. We may also collect information that you post or exchange using our Social Media sites.

Surveys & Contests. From time-to-time our Website or Social Media may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of our Website or Social Media.

How We May Use Information

We use the information that we collect from our Website and Social Media for our business operations and internal purposes. Here are some examples of how we may use information collected from our Website or Social Media.

We may use the collected information for providing, maintaining, evaluating, and improving our services, our Website or Social Media.

We may share information that we may collect with a customer service representative or employee that is most able to address your inquiry.

We may provide informational resources to individuals who are “following” a Social Media page that we have created.

We may use information to send newsletters, emails and other marketing communications from time to time. These communications will have information as to how to opt-out of receiving it.

We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:

  • Cooperate with the investigations of purported unlawful activities, comply with legal or regulatory requirements, or comply with legal process served on us
  • Protect and defend the rights or property of our Website, Social Media and/or related properties
  • Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website, Social Media and/or its related properties

Our Social Media Comment Policy

We have created Social Media pages, such as Facebook groups and discussion boards, where individuals can openly discuss health issues of interest to them. You do need to be at least eighteen (18) years old to post content or comments to our Social Media. We welcome your comments and we hope that you will join those discussions of interest to you. Keep in mind that we cannot respond to every comment, especially those that may deal with individual health issues.

We expect that those individuals will use our Social Media for appropriate and lawful purposes, and will treat other users fairly and with civility. While disagreements are acceptable, users of our Social Media must treat each other with mutual respect. To this end, when using our Social Media, you agree that you will not:

  • Post content or comments that infringe on the rights of any third party, including intellectual property, privacy or publicity rights
  • Post content or comments that are unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, or embarrassing to any other person or entity that we may determine in our sole discretion
  • Post advertisements or solicitations for a business.
  • Post chain letters or pyramid schemes.
  • Impersonate another person.
  • Allow any other person or entity to use your identification for posting or viewing comments.
  • Post the same note more than once or "spam."

We reserve the right at all times to take any or all of the following actions, in our sole discretion:

  • Remove any content, comments or communications that fail to conform with this Policy
  • Monitor, restrict, suspend or terminate a user’s access to our Social Media sites
  • Edit or delete any content, comments or communications posted on our Social Media, regardless of whether such communications violate these standards

You agree that you will us against any damages, losses, liabilities, judgments, costs or expenses (including reasonable attorneys' fees and costs) arising out of a claim by a third party relating to any material you have posted.

Please keep in mind that whenever you voluntarily disclose personal information online - for example through e-mail, discussion boards, or elsewhere - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

How We Protect Information

We are committed to protecting information provided to or collected by us from our Website and Social Media. We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.

When we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.

Ultimately, you are solely responsible for maintaining the privacy and security of your personal information. Please be careful and responsible whenever you are online. Be aware that our Website and Social Media is not a completely secure and confidential means of communication. It is possible that your communication may be accessed or viewed by another user while in transit to us. If you wish to keep your communication private, do not use our Website and Social Media.


This Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our Website or Social Media and to read the privacy statements of any other site that collects personally identifiable information.

Consent To Terms & Conditions

By using our Website or Social Media, you consent to the collection and use of information as specified above as well as the terms and conditions above. If you do not consent to the information collection and use practices described above, you must immediately cease any access or use of our Website or Social Media.

The information made available through our Website or Social Media is not intended to replace the services of a physician or provider. It also does not constitute a provider-patient relationship. Information made available through our Website or Social Media is provided for informational purposes only and should not be considered as a substitute for professional medical advice.

This Privacy Policy does not apply to Protected Health Information, as defined under HIPAA and state laws that we may receive or create when providing you with healthcare services. Please refer to our Notice of Privacy Practices to understand how we may use and disclose your Protected Health Information.

We reserve the right to change this Privacy Policy. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.

If you feel that we are not abiding by this Privacy Policy, you should contact us immediately via telephone at (540) 536-8993 or via mail Attn: Privacy Officer, 220 Campus Boulevard, Suite 420, Winchester, VA 22601.