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Stay Home – But Not In A Medical Emergency

Stay Home – But Not In A Medical Emergency

When to seek emergency care during COVID-19

Valley Health supports area governors’ Stay-at-Home orders, which urge all residents to stay home as much as possible, but we offer a clarification: if you or a loved one are experiencing a serious medical condition, please, please come immediately to the closest Emergency Department for care.

Valley Health’s six Emergency Departments remain ready to help community members who need immediate care for a wide range of problems. We have safety measures in place to protect you from virus exposure.

If you or a loved one have any of the following symptoms, that don’t go away after a few minutes, call 911 immediately. Emergency medical services (EMS) personnel can begin life-saving treatment right away, even before you get to the hospital.

Symptoms of a Heart Attack

  • Chest pain/discomfort
  • Upper body discomfort
  • Shortness of breath
  • Cold sweat
  • Nausea/vomiting
  • Fatigue/weakness
  • Heart palpitations

For women, heart attack symptoms may also include:

  • Abdominal pain
  • Heartburn
  • Clammy skin
  • Dizziness
  • Sudden fatigue

While it is possible that the symptoms are not a heart attack, being cautious is far better than the alternative. Make trained EMS first responders your first call, rather than driving to the emergency department yourself. Survive. Don't Drive!

Symptoms of a Stroke

  • Sudden weakness/numbness of the face, arm, or leg
    • Especially on one side of the body
  • Sudden confusion, trouble speaking, or understanding
  • Sudden trouble seeing in one or both eyes
  • Sudden trouble walking, dizziness, loss of balance or coordination
  • Sudden severe headache with no known cause

Other Reasons to Visit the Emergency Department

  • If you are diabetic and have dangerously high or low blood sugar
  • If you have an infection with signs of sepsis
  • Uncontrolled bleeding
  • Protruding or broken bones
  • Serious allergic reaction
  • Head trauma
  • Loss of consciousness

Symptoms of COVID-19

If you have a respiratory symptoms, or think you have been exposed to COVID-19, please call your doctor.

Your doctor will screen you and, if indicated, refer you for COVID-19 testing.

Symptoms of COVID-19 include:

  • Fever
  • Cough
  • Shortness of breath
  • Sore throat

If you need emergency care for respiratory symptoms, share your concerns with the 911 dispatcher and EMS. For additional information about Coronavirus symptoms and when to seek medical attention, please visit the CDC website.

When Is Telehealth or Urgent Care Appropriate?

Valley Health now offers telehealth virtual visits in addition to walk-in Urgent Care for those in need of non-emergent medical attention. 

You should schedule a virtual visit or Urgent Care appointment at if you have the following conditions:

  • Cuts/laceration
  • Sprain or strain
  • Cough/cold
  • Flu-like symptoms
  • Sore throat/strep
  • Pink eye or sty
  • Earache
  • Splinters
  • Poison ivy/oak
  • Allergy symptoms
  • Sinus congestion and infections
  • Urinary tract and bladder infections
  • Insect bites
  • And other common symptoms or illnesses

Please do not let concerns about Coronavirus keep you from seeking medical attention if you are in crisis. EMS teams can administer life-saving medical care en-route to the hospital. Our Emergency Department teams are standing by to help and our hospitals remain safe places to receive care.