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Shenandoah Memorial Hospital Visitor Information

Masks required in all Valley Health Facilities

For the safety of our patients, visitors and staff, masks are required inside Valley Health facilities – even for those who are fully vaccinated. The lifting of community mask requirements by the CDC specifically excludes healthcare settings. Thank you for your understanding.

System-Wide Hospital Care Partner Policies

For the safety of our patients, staff and community at this time social visits remain restricted. We are allowing patients to choose if they wish to have Care Partner(s) who provide physical and emotional support.

The following changes go into effect on May 18, 2021:

  • Two (2) Care Partners are permitted in the patient’s room, per day. Care partners may switch-out after a 24-hour period. All Care Partners must check in and check out daily and must have a valid photo I.D.
  • Community Clergy may visit a patient upon request and may be at the bedside in addition to the two visiting Care Partners to allow spiritual support. Community Clergy must only visit the patient who made the request and may not proceed to additional patient rooms.

Health screening and hand hygiene will occur upon entrance to Shenandoah Memorial Hospital. Masks must be worn throughout all hospital public areas and when the health care team is in a patient’s room.

For information on a patient’s room number, please call 540-459-1100. To call a patient's room directly, dial 540-459 -0 + room #

Meals and Snacks

Click here to learn about the SMH Cafe, including hours of operation and daily/weekly specials

Vending machines are available 24 hours a day and are located in the Surgery Center waiting area, adjacent to the Emergency Department waiting area, medical/surgical unit and outside the SMH Cafe on the lower level.

*Hours and availability may be impacted by COVID-19.

Phone Numbers