Text Message Privacy Policy

When you sign up for text messages from Valley Health System (VHS), you are signing up to receive text messages related to your relationship with VHS, including updates related to your visits, MyChart account, one-time passcode, billing notifications, prescription reminders, and care management.

You can opt-out of SMS messages by texting STOP to the respective short code. Your opt-out request will generate one final message confirming that you have been unsubscribed. You will no longer receive SMS messages from the short code you opted out from. If you want to join again, you can sign up using MyChart or text HELP to the short code for instructions.

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at 540-536-8999.

While VHS will not charge a premium for text message communication, message and data rates may apply for any messages sent to you from VHS and to VHS from you by your mobile phone carrier. Message frequency may vary. Carriers are not liable for delayed or undelivered messages.

VHS considers patient privacy a high priority. VHS will never sell or distribute your cell phone number to a third party unless approved by you. VHS will never directly market to you any services for which you have not opted in. VHS will never distribute any personal information about you, including your phone number, name, billing information or any other piece of identifying information.