Online Bill Pay

Billing Made Easier

Valley Health is now using paperless billing for all patients with a MyChart account

All Valley Health MyChart users are now automatically enrolled in paperless billing. If you have a Valley Health MyChart account, any account balances you have will appear on the screen after you log in to your account. To learn more, or to opt-out of paperless billing, follow the prompts once you have an account balance. If you do not have a MyChart account, you will continue to receive paper statements in the mail.

Billing by Date of Service

Valley Health began using a new billing system as of November 4, 2023. This system is based on your date of service, NOT statement date.

  • Click here to login to MyChart to pay your bill. You can also choose “Pay As Guest”.

Service dates that occurred on or before November 3, 2023, were billed separately from any service dates of November 4, 2023, and beyond.

  • With this change you may receive two separate statements depending on your service date(s). These statements will look very similar to each other, please review the service dates on them before proceeding.
  • You may need to access two separate online portals to make payments on all your accounts, again please refer to the service dates.
  • Payment plans will need to be setup under each separate guarantor number listed on your statement(s). We are unable to combine payment plans across the different guarantor numbers.

If you need help, you may contact the Valley Health Customer Service Team at 888-472-0045 Monday - Friday between 8 AM - 4:30 PM with any questions or to make a payment over the phone. The Customer Service Team will be able to assist regardless of the service date if the bill is managed within our Business Office. If this is not a bill we can assist with, we will direct you to the right contact. We thank you in advance for your patience and understanding during this billing system transition.

Please visit this page for more on patient billing.

Paperless Billing Frequently Asked Questions

What should I do if I see my account balance and want to set up a payment plan?

Simply follow the options listed below your balance in MyChart. If you need help, call customer service at 888-472-0045.

How do I pay the bill I see in my MyChart account?

You can login to your MyChart account where you will see your balance at the top of the page. Follow the prompts to pay your bill. MyChart login can be found at valleyhealthlink.com/mychart or in the Valley Health mobile app.

How do I know if a text message from Valley Health is not a scam?

All text messages regarding billing will come from 39436. As always, if you are uncertain if a text message is legitimate, or if the sender number does match this number provided, login to your MyChart account where you can view and pay your balances online.

What if I want to continue receiving paper bills?

Once you have a bill within MyChart, you can follow the prompts to opt-out of paperless billing.

I never check MyChart, so what happens if I miss a bill?

You can make sure you never miss a MyChart notification by updating your communication preferences under “Account Settings.” Ensuring that your communication preferences are up to date allows you to receive messages via email or text if you have a test result, message, account balance, or other important notifications.

Who can I call if I have a question regarding a Valley Health bill?

Contact the Valley Health Customer Service Team at 888-472-0045 Monday - Friday between 8 AM - 4:30 PM with any questions or to make a payment over the phone.

What should I do if I have questions about my Valley Health MyChart account?

Customers who need support with MyChart can contact: 1-888-730-4812.