
Who can use MyChart? MyChart is free online portal available to all patients treated at a Valley Health location and family or guardians who are granted proxy access?
What is proxy access? Access to another person’s MyChart account which can be granted to individuals who have authority to view that individual’s medical information. A proxy consent form must be completed in order to request proxy access.
How do I sign up for MyChart?
There are three ways that you can sign up for MyChart:
Do I need an email address to sign up for MyChart?
If you have an activation code or signing up in the clinic you do not need an email address to sign up for MyChart. However, if you are signing up from our MyChart website and you do not have an activation code you will need to provide an email address for us to send your activation code to you. Additionally, if you want to receive email notifications whenever you have updated information available in MyChart, you will need to provide an email address and make sure your notifications are turned on under your MyChart settings.
Is the MyChart app secure?
Yes, Security is a crucial component to the MyChart iPhone and Android apps, which uses the same bank-level security that is used for other sensitive data transferred via the Internet.
If I use MyChart to message my doctor, when can I expect a reply?
You can expect a reply from your health care provider within two business days. MyChart messages should not be sent to providers for urgent or emergency needs.
Who should I contact for assistance with MyChart?
You can call the number listed on our MyChart Web-Site
What if I forget my user ID or password?
There are links available right under the MyChart logon “Forgot your MyChart Logon” and “Forgot your MyChart Password” these will assist you to recover and or reset them. If additional assistance is needed please call the phone number listed on the MyChart Web-site.
Who can use MyChart?
MyChart is free online portal available to all patients treated at a Valley Health location and family or guardians who are granted proxy access?
What is proxy access?
Access to another person’s MyChart account which can be granted to individuals who have authority to view that individual’s medical information. A proxy consent form must be completed in order to request proxy access.
Please note: