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Financial Assistance

Overview

Valley Health System (VHS) offers a Financial Assistance Program. VHS Financial Counselors can be reached toll-free at 866-414-4576

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Financial Assistance Program

VHS offers a Financial Assistance Program to assist those who are truly unable to pay for emergency or medically necessary care. The purpose of VHS Financial Counselors is to serve as guides to patients and guarantors in need of assistance. Financial Counselors are available to answer questions, work with patients and caregivers to identify the programs that are most appropriate for each patient’s particular needs and ability to pay, to assist in the Financial Assistance Application process, to assist with the application, enrollment, or referral to the various government assistance or insurance programs that may be appropriate to the patient’s needs, as well as to establish payment plans for those who do not qualify for Financial Assistance or any other program. Further, as part of the Financial Counseling services available to VHS patients and guarantors, VHS maintains Certified Application Counselors (CAC’s) to assist patients/guarantors in applying for Health Exchange plans during Open Enrollment and Special Enrollment Periods (SEP) as allowed by the Affordable Care Act (ACA). These CAC’s are also available throughout the year to assist in explaining the Health Exchange and how it works. It is strongly recommended that patients and caregivers concerned about their ability to pay for medically necessary services contact the VHS Financial Counselors at the earliest opportunity, including prior to future, expected medically necessary services, in order that the Financial Assistance or other assistance programs can be in place to cover the greatest amount of care possible and to avoid unnecessary self-pay billing and collection activity.

Types of Financial Assistance Available

For patients and guarantors that are not eligible for Medical Assistance or other assistance programs, Financial Assistance is available and generally based on family income. A 100% Financial Assistance discount is available for patients/guarantors with a combined family income of less than 200% of the Federal Poverty Level (FPL). For families with incomes between 200% and 300% of FPL, partial Financial Assistance is available on a sliding-scale. For families with incomes between 300% and 500% of FPL, Catastrophic Financial Assistance discounts are available if medical bills exceed 30% of family income. Patients/Guarantors that are eligible for partial Financial Assistance and Catastrophic Financial Assistance will be billed no more than the Amounts Generally Billed (AGB) billed to insured individual. Please see the full FAP and explanation of how AGB and partial discounts are calculated. Financial Assistance awards may be reduced if significant assets, as described in the full FAP, are available to help cover the cost of medical care.

All United States citizens and permanent residents of the United States are eligible for Financial Assistance. Patients/Guarantors who are not permanent residents of the United States, do not intend to remain permanently in the United States, or are in the United States on a student visa or tourist visa are not eligible for VHS Financial Assistance. Financial Counseling services are available to all patients/guarantors of VHS.

How to Apply

Patients and caregivers are encouraged to contact:

  • VHS Financial Counselors at 866-414-4576 at the earliest possible opportunity.
  • Click here for the VHS Financial Assistance Application. Paper copies of the Financial Assistance Application may also be obtained without charge at VHS registration desks at each VHS hospital and Emergency Department, in writing to the address below, or by calling the VHS Financial Counselors at the number above. Correspondence, including requests for Financial Counseling assistance, Financial Assistance, completed Financial Assistance Applications, and supporting documentation may be submitted in writing to:
    Financial Counseling Dept.
    Valley Health System
    P.O. Box 3340
    Winchester, VA 22604
  • In person assistance is also available from 9 a.m. to 4 p.m., Monday through Friday, excluding holidays, at the following locations below. Although appointments are recommended and can be made by calling the VHS Financial Counseling phone number above, walk-ins are accepted within the specified hours and based upon availability of the individual Financial Counselors.
    • Hampshire Memorial Hospital: Main hospital lobby, MedAssist office.
    • Page Memorial Hospital: Main hospital lobby at the walk-up window.
    • Shenandoah Memorial Hospital: Main hospital lobby, Financial Counselors office (near Cashier’s window)
    • War Memorial Hospital: Main hospital lobby, MedAssist office.
    • Warren Memorial Hospital: Business Office at Warren Memorial.
    • Winchester Medical Center Campus:
      System Support Building (SSB)
      220 Campus Blvd
      Suite 210
      Winchester, Virginia 22601

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