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COVID-19 Vaccination Frequently Asked Questions

West Virginia Residents

I am a West Virginia resident. Where can I receive the vaccine?


How can I volunteer my time to assist in the vaccination process?

Hundreds of individuals across the Lord Fairfax Health District have come together to serve their community by working at one of our four vaccine sites. Please visit to learn how you can become a volunteer.

Second Dose Information

How can I learn more about second doses?

Moderna and Pfizer vaccines require a second dose. For more information on second doses, please visit:

First Dose Information

Appointments and Pre-Registration with the Virginia Department of Health

How can I pre-register for a vaccine?

Valley Health is now filling vaccine clinic appointments using the pre-registration list from the Virginia Department of Health. This will allow us to more fairly work from the wait list and will largely eliminate our need to post links.

If you have not yet pre-registered for the COVID-19 vaccine through the VDH, please do so by visiting Those without internet should call 1-877-Vax-In-VA (877-829-4682) to pre-register. Pre-registration does NOT mean you have an appointment.

What if I don’t have internet access?

Those without internet should call 1-877-Vax-In-VA (877-829-4682) to pre-register.

What if someone sends me a link to register for a first dose?

Do not use links that are sent to you by your friends, family and other contacts. There has been a lot of confusion and frustration with people receiving forwarded links that allowed them to register for an appointment that they were not yet eligible for. If people make appointments from a forwarded link, their appointment will be cancelled. That leads to confusion and frustration.

Do not forward appointment links. Do not use a link that was forwarded to you.

Which vaccine will I be receiving?

The vaccine being administered will depend on the available supply of Moderna and Pfizer. Information about the vaccine that will be administered will be provided to you at the time of registration, in advance of your vaccination.

Can I choose which vaccine I receive?

Health experts, including the Virginia Department of Health, encourage people to get the first vaccine available to them.

Why are vaccination appointments needed?

The safety of our community members, staff and volunteers is paramount. Appointments ensure that we never run out before the end of the day and we can avoid lines and long waits.

When will the next priority groups be vaccinated?

Progress through the priority groups depends entirely on how much vaccine we receive from the Virginia Department of Health. Valley Health clinics are now vaccinating those in phase 1a and 1b. This includes frontline essential workers, people aged 65 years and older, people aged 16 through 64 years with high-risk medical conditions or a disability and people living in correctional facilities, homeless shelters and migrant labor camps.

Vaccines will not be widely available until later in 2021. Eventually everyone who wants a vaccine will be able to receive one.

What about second doses?

The Moderna and Pfizer vaccines require a second dose. For more information on second doses, please visit:

Vaccine Availability, Distribution and Storage

How does Valley Health get vaccines?

Valley Health receives vaccines from the State of Virginia. The vaccines are purchased from Moderna and Pfizer and then distributed to the health districts. Thus far, the Lord Fairfax Health District has distributed a portion of vaccine to Valley Health to assist in community distribution.

Why do vaccine appointments fill up so quickly?

While Valley Health and our partners can vaccinate thousands of individuals per day, the reality is that we are only receiving around 1,900 vaccines per week for the entire region at this time. The COVID-19 vaccine is an extremely scare resource at this time. Valley Health is heavily lobbying state and federal officials in hopes to get more vaccines, but at this time, our supply for the next month will be limited.

Who owns the COVID-19 Vaccine and how were vaccine Points of Distribution (PODs) formed?

When vaccines initially became available in the United States, Valley Health began preparing for the distribution to healthcare workers. Initially, we developed a vaccine POD at Winchester Medical Center and Valley Health’s other 5 hospitals for healthcare workers. In preparing for the eventual rollout of this vaccine, Valley Health purchased sub-ultra-cold storage to accommodate the extreme cold temperatures that the Pfizer vaccine requires. During this time, Valley Health was involved in the Lord Fairfax Health District vaccine planning effort that included community members and leaders from all over the health district. While Valley Health possessed the pharmacy and clinical capabilities to distribute the vaccine on a large-scale level, we knew we would need additional volunteers and space to make mass vaccination a reality. Together with Lord Fairfax Health District, community leaders and Shenandoah University, a community collaborative effort began to take shape. Through this partnership, The LFHD, Shenandoah University and Valley Health are able to vaccinate up to 1,500 people in a single day. Throughout the region in Warren County, Shenandoah County and Page County, Valley Health has partnered with community members to set up sites that can vaccinate an additional 500-600 people per day at each location.

Does Valley Health stockpile vaccine?

Our goal is to move each vaccine as quickly as possible from our possession to an at-risk person’s arm. Valley Health does not stockpile vaccines. Each shipment of vaccine is tracked by our pharmacists, then divided up to be redistributed to each vaccination site. Inventory of vaccine is placed in the online scheduling portal. Often, our team is planning for vaccine POD days and recruiting for volunteers while the vaccine shipment is still in transit.

When will the vaccine be widely available?

Valley Health has been on the front lines of fighting COVID-19 for almost one year. Our team members have cared for thousands of COVID-19 patients and have sadly witnessed as people have lost their lives, and their loved ones to this horrible disease. The people behind the vaccine effort at Valley Health, Shenandoah University and the Lord Fairfax Health District are just that—people. We have experienced unprecedented challenges in the wake of this pandemic and our number one professional and personal goal is to see the end of it with this vaccine. We know our residents share this goal.

While we don’t know exactly when each person will be able to receive their vaccine, we will keep advocating, asking and working until every person who desires a COVID-19 vaccine, receives one. We ask for your support and patience as we tackle this endeavor together.

What can I do to help my community get more vaccine?

You can write to your state and federal legislators and tell them about our successful community collaborative, and encourage them to send more vaccine to the Lord Fairfax Health District. Our success is only limited by the current supply of vaccine.

If I live in WV or MD but work in Virginia, can I get a vaccine through Valley Health?

Yes, our intent is to keep Virginia open. It is reasonable that if you work in a Virginia school or are an essential worker in the state, we will vaccinate you.

Will I receive a confirmation to confirm my registration?

The only available confirmation comes via email. Please check the email account you entered up on registration.

Why does the registration system ask for my insurance information?

The insurance section cannot be removed from the registration platform so it has been grayed out. You should be able to "skip" this section and save and continue the registration process. If you are not able to do so, it may be due to an internet browser issue. We would recommend using Google Chrome or Microsoft Edge.

Do I have to have insurance in order to get the vaccine?

No, you do not need insurance and the vaccine is free.

Vaccine Information

What would exclude me from getting the vaccine?

You may not be able to get the vaccine if you:

  • Are currently having COVID-19 symptoms
  • Have had any other vaccine(s) in the last 14 days
  • Have had a severe allergic reaction that required medical intervention
  • Allergic to any component of the COVID-19 vaccine

Who is eligible to receive the vaccine?

The Lord Fairfax Health District is now vaccinatingadults16 and older. To learn more about Virginia's vaccine phases and to check your eligibility, visit

What side effects can I expect?

A complete list of safety, efficacy, and side-effect information can be found at:

What if I experience immediate side effects and need emergency care?

While allergic reactions and severe side effects are very rare, EMS officials and/or rapid response teams consisting of trained healthcare providers will be on-site in case of a medical emergency at the vaccine distribution sites.

Who will be administering the vaccine?

COVID-19 vaccination efforts in our health district are a partnership between the Virginia Department of Health, Valley Health and Shenandoah University. Licensed clinical professionals from each organization will be administering vaccines and working as health observers. Volunteers from Shenandoah, Valley Health and the community will be assisting with registration and clerical work.

How long will the vaccination process take?

We know your time is important to you and want to minimize wait times as much as possible.
Please prepare to be at the vaccination site for about an hour. All individuals who receive the
vaccine will need to wait at the site for 15 minutes for observation by medical personnel.

Preparing for Your Vaccination

Once I register, will I need to bring anything with me to the vaccination site?

Yes. Please note the following before arrival:

  • Please bring photo ID that indicates in which of the above groups you fall.
    • For example, if you are 65 and older, please bring ID with your date of birth.
  • Wear short sleeves or a shirt that provides easy access to your upper arm
  • Be prepared for the vaccine process (including registration) to take about an hour


Where do I go to receive my vaccine?

Vaccines are currently being offered at the following locations:

  • In Winchester and Frederick County: at the Shenandoah University James R. Wilkins, Jr. Athletics & Events Center, Shenandoah University, located at: 1188 Ralph Shockey Drive in Winchester. Click here for a campus map.
  • In Shenandoah County: at Shenandoah Memorial Hospital, located at 759 S. Main Street in Woodstock. Enter using the North Entrance.
  • In Page County: at Luray VFW Hall, located at 218 Veterans Lane in Luray. 22835.
  • In Warren County: at the Warren County Health & Human Services Gymnasium, located at 465 W. 15th Street in Front Royal.

Hours of operation will vary by location and vaccine availability.

Are the vaccination locations large enough to accommodate necessary social distancing?

Yes, the spaces selected offer sufficient space for appropriate social distancing. Staff will also be on hand to ensure proper social distancing is maintained. Appointments help to minimize crowd size and prevent long lines.

Information Specific to James R. Wilkins, Jr. Athletics & Events Center, Shenandoah University (Winchester, VA)

Shenandoah University’s James R. Wilkins, Jr. Athletics & Events Center, Shenandoah University, will serve as the COVID-19 mass-vaccination site in the Winchester/Frederick County area in collaboration with Valley Health and the Lord Fairfax Health District. This site is open to all Virginians.

Location address: 1188 Ralph Shockey Dr, Winchester, VA 22602. Click here for a campus map.

Where do I park at the James R. Wilkins Jr. Athletics & Events Center, Shenandoah University?

Please park in the James R. Wilkins Jr. Athletics & Events Center, Shenandoah University, parking lot at 1188 Ralph Shockey Drive.

Click here for a campus map.

I have mobility issues. Will there be someone to assist me?

Wheelchairs will be provided to those who need them upon entrance to the facility.

What entrance should I use to enter the building?

Please use the entrance near the main parking lot. There will be another door for exiting the building. Click here for a campus map.

Will there be signs that tell me where to go?

Yes, signs will be posted in several locations around the building. Click here for a campus map.

Is the events center large enough to accommodate necessary social distancing?

Yes, the 77,000 square-foot space offers a lot of space for social distancing. Staff will also be on hand to ensure social distancing is maintained.

What other activities might be taking place when I get vaccinated?

Shenandoah will be conducting its surveillance testing for employees and students on the opposite side of the facility. Athletic practices might also be held during the time of your vaccination. All student-athletes and coaches will be masked.

For answers to more frequently asked questions, please visit:

If you have not yet pre-registered for the COVID-19 vaccine through theVDH, please do so by visiting Those without internet should call 1-877-Vax-In-VA (877-829-4682) to pre-register.