Our team is available to assist. All information will be kept confidential. Please be prepared to provide three patient identifiers from the following list:
- Patient Name
- Account Number
- Last 4 of Patient Social Security
- Insurance Policy Number
- Patient Date of Birth
- Guarantor Number
- Full Patient Mailing Address
- Medical Records Number
Contact Options Include
- Call 888-472-0045. Our team is available to assist Monday - Friday, 8 AM - 4:30 PM.
- Send secure message through MyChart.
- Email:
valleyhealthcorrespondence@ensemblehp.com.
- Mailing Address: Valley Health System, P.O. Box 37152, Baltimore, MD 21297
At Valley Health, our anesthesiology team is proud to provide safe, compassionate, and expert care for patients undergoing surgery and medical procedures.
Pay Your Bill Online
To make a payment for anesthesia services, please visit our secure payment portal:
Pay Your Anesthesia Bill
We accept all major credit cards, debit cards, and HSA/FSA payments. If you require assistance understanding your bill or if you prefer to pay by phone, please call our billing office,
(540) 767-6670
, during regular business hours.
Billing and Payment Information
Our physicians and certified registered nurse anesthetists (CRNAs) work in close collaboration to ensure comfort and safety throughout your perioperative experience. Depending on your procedure, your anesthesia care may have involved both an anesthesiologist and a CRNA working together as a team.
If you have received anesthesia care from our team, you will receive a separate bill for these services from Valley Health. We understand that navigating medical bills can be confusing, and we are here to assist you in every way possible. Please use the information below to contact us or to make a secure online payment.
Contact Us
For billing inquiries or assistance with your anesthesia bill:
• Phone:
(540) 767-6670
• Fax: (919) 384-0600
• Email:
vhas@rmahealth.com
• Office Hours: Monday–Friday, 8 AM – 5 PM
Thank You
We are honored to be a part of your care. Thank you for choosing Valley Health. If you have any questions, don’t hesitate to reach out to our billing team — we’re here to support you.
Hospital outpatient or provider-based billing is a way that hospitals charge for services provided in practices, clinics or departments that are part of a hospital.
These clinics might be separate locations but still fall under the hospital’s ownership. Valley Health is required to follow specific rules and requirements for outpatient and provider-based billing departments. Not all Valley Health locations are provider-based, but the following are:
- War Surgical Services Clinic
- Shenandoah Behavioral Health Clinic
- Valley Health Metabolic & Bariatric Program
- Valley Health Endocrinology and Diabetes Associates
- Valley Health Primary Care | Jubal Early
- Valley Health Primary Care | Costello Drive
- Valley Health Ear, Nose & Throat
- Valley Health Interventional Pain Specialists
- Valley Health Winchester Medical Center Rheumatology
- Valley Health Primary Care | Greenwood
- Valley Health Neurology
- Valley Health Vascular Surgeons
- Valley Health Cardiothoracic Surgery
- Valley Health Center for Orthopedic Excellence (Winchester)
- Valley Health Orthopedic Trauma
- Valley Health Winchester Medical Center Clinical Psychology
- Valley Health Gastroenterology
- Valley Health Pediatrics
- Valley Health Pulmonary and Sleep Specialists
- Valley Health Primary Care | Amherst
Who can I contact with questions?
If you need help, you may contact the Valley Health Customer Service Team at
888-472-0045
Monday - Friday between 8 AM - 4:30 PM with any questions or to make a payment over the phone.
How does provider-based billing affect the billing process?
When a hospital provides services in its clinics or departments, it follows different billing rules compared to independent practices and clinics. Because care is provided in a location that is considered a department of the hospital, your bill will be separated, and you will receive bills for:
- The professional or physician fee from Valley Health (this is called a professional fee)
- Hospital/facility resources and services such as procedures, medications you may have received, etc. (this is called a facility fee.)
Because of these two different charges, you may have two co-pays at the time of your visit. You will also receive two different Medicare Summary Notices—one for the professional fee and one for the facility fee.
Supplemental Insurance:
Patients who have supplemental or secondary insurance may not have any additional out-of-pocket expenses for care. However, patients who do not have secondary or supplemental insurance may have additional out-of-pocket expenses to meet their annual deductible and co-pay. Patients should check with their insurance provider to understand their specific financial responsibility with provider-based billing. There may be cases where patients pay more out of pocket for hospital and provider-based services than they would at another facility.
Why is the practice being converted to a Provider-Based Clinic?
The rising cost of health care and lower reimbursement prompted Valley Health to make this change at certain locations. This Medicare approved provider-based model helps ensure that Valley Health can continue to retain top physicians and staff and be able to provide the best care possible to our patients.
How will this impact my care?
You will still receive the same high-quality care at provider-based clinics, this just changes how Valley Health processes bills related to your visit.
