Our team is available to assist. All information will be kept confidential. Please be prepared to provide three patient identifiers from the following list:
- Patient Name
- Account Number
- Last 4 of Patient Social Security
- Insurance Policy Number
- Patient Date of Birth
- Guarantor Number
- Full Patient Mailing Address
- Medical Records Number
Contact Options Include
- Call 888-472-0045. Our team is available to assist Monday - Friday, 8 AM - 4:30 PM.
- Send secure message through MyChart.
- Email:
valleyhealthcorrespondence@ensemblehp.com.
- Mailing Address: Valley Health System, P.O. Box 37152, Baltimore, MD 21297
At Valley Health, our anesthesiology team is proud to provide safe, compassionate, and expert care for patients undergoing surgery and medical procedures.
Pay Your Bill Online
To make a payment for anesthesia services, please visit our secure payment portal:
Pay Your Anesthesia Bill
We accept all major credit cards, debit cards, and HSA/FSA payments. If you require assistance understanding your bill or if you prefer to pay by phone, please call our billing office,
(540) 767-6670
, during regular business hours.
Billing and Payment Information
Our physicians and certified registered nurse anesthetists (CRNAs) work in close collaboration to ensure comfort and safety throughout your perioperative experience. Depending on your procedure, your anesthesia care may have involved both an anesthesiologist and a CRNA working together as a team.
If you have received anesthesia care from our team, you will receive a separate bill for these services from Valley Health. We understand that navigating medical bills can be confusing, and we are here to assist you in every way possible. Please use the information below to contact us or to make a secure online payment.
Contact Us
For billing inquiries or assistance with your anesthesia bill:
• Phone:
(540) 767-6670
• Fax: (919) 384-0600
• Email:
vhas@rmahealth.com
• Office Hours: Monday–Friday, 8 AM – 5 PM
Thank You
We are honored to be a part of your care. Thank you for choosing Valley Health. If you have any questions, don’t hesitate to reach out to our billing team — we’re here to support you.
Hospital outpatient or provider-based billing is a way that hospitals charge for services provided in practices, clinics or departments that are part of a hospital.
These clinics might be separate locations but still fall under the hospital’s ownership. Valley Health is required to follow specific rules and requirements for outpatient and provider-based billing departments. Not all Valley Health locations are provider-based, but the following are:
- Shenandoah Behavioral Health Clinic
- Valley Health Cardiothoracic Surgery
- Valley Health Center for Orthopedic Excellence (Winchester)
- Valley Health Ear, Nose & Throat
- Valley Health Endocrinology and Diabetes Associates
- Valley Health Gastroenterology
- Valley Health Interventional Pain Specialists
- Valley Health Metabolic & Bariatric Program
- Valley Health Neurology
- Valley Health Orthopedic Trauma
- Valley Health Pediatrics
- Valley Health Primary Care | Amherst
- Valley Health Primary Care | Costello Drive
- Valley Health Primary Care | Greenwood
- Valley Health Primary Care | Jubal Early
- Valley Health Pulmonary and Sleep Specialists
- Valley Health Vascular Surgeons
- Valley Health Winchester Medical Center Clinical Psychology
- Valley Health Winchester Medical Center Rheumatology
- War Surgical Services Clinic
Who can I contact with questions?
If you need help, you may contact the Valley Health Customer Service Team at
888-472-0045
Monday - Friday between 8 AM - 4:30 PM with any questions or to make a payment over the phone.
How does provider-based billing affect the billing process?
When a hospital provides services in its clinics or departments, it follows different billing rules compared to independent practices and clinics. Because care is provided in a location that is considered a department of the hospital, your bill may be separated, and depending on your insurance coverage, you may receive bills for:
- The physician fee from Valley Health (this is called a professional fee)
- Hospital resources and services such as procedures, medications you may have received, etc. (this is called a facility fee.)
Because of these two different charges, you may have two co-pays at the time of your visit. If you have Medicare, you will also receive two different Medicare Summary Notices—one for the professional fee and one for the facility fee.
Supplemental Insurance:
Patients who have supplemental or secondary insurance may not have any additional out-of-pocket expenses for care. However, patients who do not have secondary or supplemental insurance may have additional out-of-pocket expenses to meet their annual deductible and co-pay. Patients should check with their insurance provider to understand their specific financial responsibility with provider-based billing. There may be cases where patients pay more out of pocket for hospital outpatient and provider-based services than they would at a location that is not a department of the hospital.
What Are the Benefits of Receiving Care in a Provider-Based Clinic?
Provider-based clinics offer patients access to:
- Integrated care teams that work closely with hospital and specialty providers.
- Shared medical records across Valley Health hospitals, clinics, and physician practices to support care coordination.
- Advanced clinical technology and equipment available through the health system.
- Enhanced patient safety, quality, and regulatory oversight supported by hospital standards.
- Access to specialized services and support staff that may not be available in a traditional independent physician office.
- Improved coordination of testing, imaging, laboratory services, and follow-up care within the Valley Health network.
Estimate Your Costs
Valley Health can help you understand your anticipated out-of-pocket expenses before receiving services. Estimates are based on the information available at the time of review and are not a guarantee of final charges or insurance payment. Actual patient responsibility may vary based on services received and your insurance coverage.
If you need help, you may contact the Valley Health Customer Service Team at
888-472-0045
Monday - Friday between 8 AM - 4:30 PM with any questions or to make a payment over the phone.
Your care may involve several providers, services, or departments. Because different parts of your care may be billed separately, you could receive more than one bill after your visit. You may receive separate bills for:
- Professional services provided by your physician or advanced practice provider.
- Hospital or facility services related to your visit.
- Laboratory services and testing.
- Imaging services, such as X-rays, CT scans, or MRI exams.
- Pathology services.
- Anesthesia services.
- Emergency department services.
Receiving more than one bill does not mean you are being charged twice for the same service. Each bill reflects a different part of the care you received.
If you have questions about a bill or the charges from your visit, contact our team for assistance at 888-472-0045.
