When an employee contacts the team for assistance, a triage person will schedule a meeting with peer supporters at a convenient time.
The focus of these confidential sessions is to help the emotional recovery in four ways:
- Provide an empathetic listening ear.
- Provide low-level psychological intervention.
- Identify colleagues who may be at risk to themselves or others.
- Facilitate pathways to additional help as needed.
The entire process is voluntary and confidential.
The “Care for the Caregiver” team is made of more than 50 trained Critical Incident Stress Management (CISM) peer supporters. Oftentimes, we match you with a support person that has lived through a similar experience.
If you are interested in becoming a peer-supporter, training is offered. Email
care@valleyhealthlink.com
to learn more.
Leaders may also request support after difficult events that affect a team. This may include:
- Group debriefings
- Guidance on responding to staff stress
- Tools to support team well-being
These services help teams regain focus and stability after challenging situations.
