When you or your family member needs medical care, you should be able to
focus on health needs above all else. We understand your billing concerns,
and we try to reduce your stress by simplifying the medical billing process.
We are here to help. On this page you will find important telephone numbers,
bill payment options, estimate request information and financial assistance
Important Contact Information for Billing & Customer Service
Office hours are generally Monday through Friday from 8 am – 5 pm.
For all Valley Health hospital and Valley Physician Enterprise bills with
Guarantor/Account numbers that begin with 510, please contact:
Additional Contacts Include:
Valley Health Surgery Center Billing/Customer Service (account numbers
begin with 540):
Valley Health Urgent Care and Physician Offices in West Virginia (account
numbers begin with 550):
Valley Health Urgent Care Billing/Customer Service (account numbers begin
Home Health Services Billing/Customer Service:
If you have a bill for a service or provider that is not included on the
above list, please call the number listed on the bill for the fastest service.
To request an estimate of your out-of-pocket expenses for future services,
click here. A Valley Health representative will follow up on your inquiry. Please
keep in mind that this is an
estimate and actual out of pocket expenses may vary as a result of the quality
and accuracy of the information provided when making the request, the
actual care provided at the time of service, and the level of coverage
applied by your insurance (if any) when they process your claim. Pre-payment
discounts are available for services that can be scheduled in advance.
Bill Payment Options
Payment arrangements can be made for larger bills that cannot be paid off
all at once. No-interest payment plans are available. Please
click here to view all payment plan options.
If you cannot pay your bill in full at this time and need to establish
a payment plan, please contact the Valley Health Customer Service and
Financial Counseling team at
In many cases, you will be asked to fill out a
Financial Information Sheet (FIS). We can provide one, or you can print one out on
this page. Please fill out the form and return it in a timely manner so we can review
your circumstances. This will help us make a more informed determination/suggestion
of your options for resolving your bill.
Payment Plans include:
- Uninsured discount of 30% (patients with no insurance may be eligible for
a 30% discount off of total charges).
Free care is available for eligible patients/families at or below 200%
of the Federal Government’s Poverty Guidelines as described at
- A sliding scale is used to lower bills for eligible patients/families up
to 300% of the Federal Government’s Poverty Guidelines.
Valley Health encourages patients to
apply for Financial Assistance if they believe they are unable to pay all or part of their healthcare
bill for medically necessary services. Keep in mind that not all Valley
Health services offer the same assistance programs and not all patients
are eligible for those programs.
Financial Assistance is available for those patients who meet predefined criteria. You can
read more about our Financial Assistance Program
on this page. The first step is to contact us to request a
Financial Information Sheet (FIS). You must return your FIS timely so that we can review the individual
or families’ information against the criteria. In most cases, additional
documentation is required such as proof of income or a notarized letter
of support. You must request this prior to your account being referred
Valley Health facilities participate in several financial assistance programs
through local, state and federal government programs, including Virginia
Medicaid and West Virginia Medicaid programs. To help patients and families
work through the eligibility requirements for these programs we have staff
We recognize that not all uninsured or underinsured patients meet the eligibility
requirements of the available state or federal programs. All of your information
will be kept confidential and only used to determine possible assistance
programs to resolve your healthcare bills.