When you or your family member needs medical care, you should be able to
focus on health needs above all else. We understand your billing concerns,
and we try to reduce your stress by simplifying the medical billing process.
We are here to help. On this page you will find important telephone numbers,
bill payment options, estimate request information and financial assistance
Important Telephone Numbers
Our office hours are generally Monday through Friday from 8 a.m. – 5 p.m.
Valley Health Billing/Customer Service:
Valley Health Surgery Center Billing/Customer Service:
Valley Physician Enterprise inquiries:
Winchester Medical Center Financial Counseling:
Warren Memorial Hospital Financial Counseling:
Shenandoah Memorial Hospital Financial Counseling:
Page Memorial Hospital Financial Counseling:
Hampshire Memorial Hospital Financial Counseling:
War Memorial Hospital Financial Counseling:
Valley Health Urgent Care Billing/Customer Service:
Home Health Services Billing/Customer Service:
If you received care at a Valley Health Urgent Care or physician office
in West Virginia, please call
To request an estimate of your out-of-pocket expenses for future services,
click here. A Valley Health representative will call or e-mail (according to your
preference) within 3 business days. Please keep in mind that this is an
estimate and actual out of pocket expenses may vary as a result of the quality
and accuracy of the information provided when making the request, the
actual care provided at the time of service, and the level of coverage
applied by your insurance (if any) when they process your claim.
Bill Payment Options and Financial Assistance
Valley Health encourages patients to apply for
financial assistance if they believe they are unable to pay all or part of their healthcare
bill for medically necessary services. Keep in mind that not all Valley
Health services offer the same assistance programs and not all patients
are eligible for those programs. Please contact the appropriate Customer
Service telephone numbers listed above to discuss your options.
Valley Health facilities participate in several financial assistance programs
through local, state and federal government programs, including Virginia
Medicaid and West Virginia Medicaid programs. To help patients and families
work through the eligibility requirements for these programs we have staff
We recognize that not all uninsured or underinsured patients meet the
eligibility requirements of the available state or federal programs.
Valley Health offers assistance to help resolve your bill:
- Uninsured discount of 30% (patients with no insurance may be eligible for
a 30% discount off of total charges).
- No-interest short term monthly payment arrangements. Valley Health also
offers long term payment plans if appropriate.
Free care is available for eligible patients/families at or below 200%
of the Federal Government’s Poverty Guidelines as described at
- A sliding scale is used to lower bills for eligible patients/families up
to 300% of the Federal Government’s Poverty Guidelines
- Prompt Payment discounts of 5%
Payment arrangements can be made for larger bills that cannot be paid off
all at once. The first step is to contact us to request a payment arrangement,
including no-interest monthly payment plans. We will then review your
account for the different options that we offer. In many cases, you will
be asked to fill out a
Financial Information Sheet (FIS). We can provide one, or you can print one out by clicking here:
English FIS or
Spanish FIS. Please fill out the form and return it in a timely manner so we can review
your circumstances. This will help us make a more informed determination/suggestion
of your options for resolving your bill.
Financial Assistance is available for those patients who meet predefined
criteria. The first step is to contact us to request a
Financial Information Sheet (FIS). Click here to read more about our
Financial Assistance Program. You must return your FIS timely so that we can review the individual or
families’ information against the criteria. In most cases, additional
documentation is required such as proof of income or a notarized letter
of support. You must request this prior to your account being referred
All of your information will be kept confidential and only used to determine
possible assistance programs to resolve your healthcare bills.