Leadership Profiles

Mark H. Merrill
has served as President and Chief Executive Officer of Valley Health System since June 2009. Prior to joining Valley Health, Mark served as president of Texas Health Presbyterian Hospital Dallas (THD and formerly Presbyterian Hospital of Dallas) since January 1995. He also was executive vice president of Texas Health Resources (THR) and co-chairman of THR's Electronic Health Record Implementation Committee.

Before joining Presbyterian and THR, he worked in Washington, D.C., at the Washington Hospital Center/Medlantic Healthcare Group (now MedStar Health) where he served in various corporate and hospital executive management positions. His experience consisted of hospital and health care system operations, managed care contracting, business development, and clinical program development and implementation. He worked directly and indirectly with boards of trustees, medical staff leadership, and other businesses involved in health care delivery and financing.

Merrill received a Bachelor of Arts degree from the University of North Carolina at Chapel Hill (UNC-CH) in May 1975. After completing his Master of Science in Public Health degree with a concentration in health administration in 1984, also at UNC-CH, he was awarded a one-year, post-graduate corporate fellowship in health care policy and management sponsored by the American Hospital Association and the national Blue Cross Blue Shield Association. In this role, Merrill worked on national health policy, insurance and financial performance matters.

Merrill was awarded the 1994 Alumni Leadership Award from the Department of Health Policy and Administration at UNC-CH and serves on the board and as past chair of the UNC-CH School of Public Health Foundation. He has been involved in several charitable and civic organizations, including serving on the board of the American Heart Association North Texas Chapter, Senior Citizens of Greater Dallas, and American Diabetes Association, Dallas Chapter. He served as member and chairman (1999) of the board of the Dallas-Fort Worth Hospital Council, completing his term on the board in 2000. He currently serves on the boards of the Northern Shenandoah Valley United Way, Our Health, and the Shenandoah University School of Business Advisory Board.

In 2013, Merrill was elected to a three-year term as an American Hospital Association member for its Regional Policy Board 3 (RPB 3), serving as a Section Sytems Delegate. The RPB is a forum for hospital and health system leaders to discuss common interests and concerns and to participate in the AHA policy process. In 2006, Merrill was certified as a Section for Health Care Systems delegate and member of RPB 7. The AHA Board uses the RPB's recommendations and analyses in its policy deliberations.

Merrill is currently serving on Premier's Member Quality Improvement Committee for a three-year term.  In 2011, Merrill participated in Virginia Hospital & Healthcare Association's Quality & Safety Steering Committee, as well as VHHA's Delivery System & Payment Reform Task Force.  He is currently on the VHHA Board.

Mark and his wife, Teri, have two children. He and his family enjoy outdoor activity, basketball, and exercise. 

Robert M. “Bob” Amos is Vice President, Chief Financial Officer of Winchester Medical Center, and Corporate Director of Strategic Finance of Valley Health. Bob joined Valley Health in 2005 and has 20 years of diverse healthcare experience. Previous employment includes Jefferson Memorial Hospital, The Hospital For Sick Children, The Daughters of Charity, Ascension Health Care, Fairmont General Hospital, and Genesis Health System.

Bob is a member of the Healthcare Financial Management Association in addition to extensive volunteering with youth programs sponsored by Frederick County Parks and Recreation and Winchester Baseball. Bob has also assisted the United Way Financial Committee at Valley Health.

Bob earned his Bachelor’s Degree in Accounting with a Banking Minor in 1988 from Fairmont State University. He continued his education by obtaining his Masters Degree in Business Administration in 2003 from West Virginia University. He became a West Virginia Certified Public Accountant in 1993.

He currently resides in the Winchester area with his wife Amy, and three children, Matt, Alex, and Hannah.

N. Travis Clark is the President of Page Memorial Hospital, with responsibility for the overall operations of the hospital, four Rural Health Clinics, and a fitness center. He is also a member of the Senior Management Team for Valley Health System.

Clark graduated summa cum laude from Virginia Tech with a degree in Business Administration. He began his career at Page Memorial Hospital in 1997 as the Director of Rural Health Clinics. In 2000 he was promoted to Chief Financial Officer, a position he held for five years before his promotion in 2005 to President of Page Memorial Hospital.

Travis is currently working on his Masters of Business Administration with a concentration in Health Services Administration at Eastern Mennonite University. He represents Page County on the Front Royal-based Shenandoah Area Agency on Aging’s Board of Directors. Travis was appointed by the Page County Board of Supervisors to serve a three-year term on the Page County Broadband Authority.

A Page County native, Travis enjoys working on his family’s beef cattle farm and playing golf.

Jeffrey Feit, MD joined Valley Health leadership in May of 2012 as Vice President, Physician Support Services and Chief Operating Officer of Valley Physician Enterprise. Dr. Feit brings to this role extensive experience in clinic management as well as physician quality improvement. Prior to this role, Dr. Feit served as Vice President of Medical Affairs at Page Memorial Hospital, where he also held a series of leadership positions on the Page Memorial Medical Staff. He practiced family medicine in Page County from 2000-2011. Turing his tenure at Page, Dr. Feit focused both on medical staff development and process improvement, chairing the Performance Improvement process and championing the transition to LEAN engineering. Prior to joining Page Memorial, Dr. Feit practiced Family Medicine in Fairfax, VA. He has had clinical faculty appointments in the VCU and UVA departments of Family Medicine.

Board certified in Family Medicine, Dr. Feit earned his medical degree at the University Of Virginia School Of Medicine and where he also completed his residency in Family Medicine and served as Chief Resident. Dr. Feit has a bachelor’s degree in International Affairs and Public Policy from Princeton University and a Master’s of Science in Health Care Administration from Virginia Commonwealth University.

George Goldman is VP Clinical Services for Warren Memorial Hospital, with administrative responsibility for non-nursing clinical services. He also serves as Director of the Medical Affairs Office. He was previously the Director of Cardiopulmonary Services at WMH.

George is a licensed Registered Respiratory Therapist and Perinatal/Pediatric Specialist. He is an active member of the Front Royal Rotary Club, and serves as its treasurer.

After receiving a BA degree in Health Education from Rowan College of New Jersey, he received his AAS in respiratory therapy from Atlantic Community College. 

Phillip Graybeal
 is the Chief Financial Officer and Vice-President of Finance for Page Memorial Hospital and Warren Memorial Hospital, with responsibility for the overall financial operations as well as direction and supervision of the housekeeping, nutrition, environmental services, medical records, and patient access departments.

Phillip has over 15 years of experience with the majority being healthcare related. Phillip was an Accounting Manager for Smith/Packett Med-Com of Roanoke VA. He also worked in public accounting for Goodman & Company in Roanoke, VA where he worked with several rural hospitals in Virginia and West Virginia. The scope of the services he provided included reimbursement consulting, auditing, tax, accounting and review services. He has a BBA from Radford University, and is a Certified Public Accountant. Phillip is currently working on his Masters of Business Administration with a concentration in Health Services Administration at Eastern Mennonite University.

Phillip is married with three boys and enjoys spending time with his family. He is an avid sports fan who coaches little league baseball, midget football, and plays the occasional round of golf.

Floyd Heater joined Shenandoah Memorial Hospital (SMH) as President in 1996. He is responsible for the overall management of the hospital’s operations and achievement of its strategic initiatives. SMH affiliated with Valley Health in 2002. Mr. Heater also serves on the Senior Management Team of Valley Health. Prior to his to arrival at SMH, Mr. Heater served for nine years as Vice President of Operations at Northwest Medical Center in Franklin, Pennsylvania.

Mr. Heater is a Fellow of the American College of Healthcare Executives (FACHE), a member of the Medical Group Management Association and is currently a member of the HosPAC Board of Directors. He has served on the Boards of numerous civic organizations in the Shenandoah Valley.

Mr. Heater earned a BS in Business Administration from Indiana University of Pennsylvania and a Masters Degree in Hospital and Health Administration from Xavier University in Cincinnati, Ohio.

Christine Lowman, Christine Lowman, Vice President and Chief Financial Officer for the Valley Health West Region, which includes both the Hampshire Memorial Hospital and War Memorial Hospital, joined Valley Health in 1998 in the Internal Audit Department. She has served in her current role now for over four years, and prior to her current role, Christine was the Corporate Director of Internal Audit for Valley Health. She has 16 years of financial accounting and auditing experience with 14 of those years spent in the healthcare industry. 

She is a member of several associations, including the American Institute of Certified Public Accountants (AICPA), the Healthcare Financial Management (HFMA) organization, and the National Rural Health Association (NRHA). She is also involved in the West Virginia Hospital Association CAH Network, (Critical Access Hospital Network).

Christine received her B.S. degree in Accounting in 1996, and her M.B.A in 2011, from Frostburg State University, in Maryland. She is also a Certified Public Accountant and a Certified Internal Auditor. Additionally, in 2011, she earned a Certification from the HFMA organization as a Certified Healthcare Finance Professional.

In addition to her interest in the healthcare industry and finance, she enjoys traveling. Ireland, the Caribbean and Hawaii are amongst some of her favorites. She also enjoys sports and outdoor adventures, with skiing as an all-time favorite, and movies. Time shared with friends and family doing any of the above, ranks as the best way to spend a day away from work, and her niece, Faith, and three nephews, Connor, Haiden, and Bradley are the cherished kids in her life. Her motto, "Life is a Journey." 

Neil R. McLaughlin has been the president of War Memorial Hospital (WarMH) in Berkeley Springs, WV, since February 2009. A native son of Berkeley Springs, Neil has worked in health care since 1982. For fourteen years immediately prior to joining Valley Health as the Director of Patient Services at (WarMH) in 2001, Neil served in a variety of regional and national leadership roles in the organ donation and transplantation fields. For several years at WarMH, Neil also served as the VP of Operations before being promoted to his present position.

With a bachelor’s degree in nursing and two master’s degrees; one in education and one in business administration, Neil enjoys the sharpness of intellect that comes through constant learning and the opportunities that exist to be taught by everyone he meets.

An active member of Independent Bible Church in Hedgesville, WV, and the Faith Christian Academy Board of Directors in Martinsburg, WV, Neil enjoys sharing time with his wife and daughter. When time permits, he likes playing golf and tennis. 

Patrick B. Nolan, President of Warren Memorial Hospital, joined Valley Health in 1994. While at Valley Health, he has served as Administrative Resident (1994-1995), Vice President at Winchester Medical Center (1995–1999), Administrator at Morgan County War Memorial Hospital (1999-2004) and President of Warren Memorial Hospital (2004 to present).

Mr. Nolan has been very active in the community and professionally since joining Valley Health. Community boards of directors include the Shelter for Abused Women (Treasurer), American Cancer Society (President), Judges Athletic Association (President), United Way (Campaign Chairman), Front Royal/Warren County Chamber of Commerce (Chairman) and Samuels Public Library. He is also been a member of Rotary for ten years. Professionally, Mr. Nolan has served on a variety of boards for the Virginia Hospital and Healthcare Association including HosPAC, the Waste Management Cooperative and VHHA Services. He is an Associate in the American College of Healthcare Executives.

Mr. Nolan earned his Bachelor of Science degree from Lehigh University, majoring in Finance. He earned his Masters in Business Administration from Duke University’s Fuqua School of Business with a concentration in Health Services Management. When not working or involved in community activities, Mr. Nolan enjoys spending time with his wife, Bethanne and his two children.

Grady W. “Skip” Philips, III, has joined Valley Health as Senior Vice President and Chief Operating Officer of Winchester Medical Center. With undergraduate degrees in chemistry and history from Emory University, Philips earned Master’s degrees in business administration and health care administration from Georgia State University.

He has held administrative positions at Riverside Health System, Houston Healthcare in Georgia (President and CEO) and he was most recently CEO of a LifePoint Hospitals facility in Martinsville, Va.

Philips has a strong track record of operational skill, financial acumen, positive physician relations and community involvement.

Nicolas C. Restrepo, MD, is the Vice President of Medical Affairs for Winchester Medical Center. A board-certified urologist, prior to assuming his current role as Vice President of Medical Affairs, Dr. Restrepo had been in private practice with Urology Clinic of Winchester and a member of the Winchester Medical Center attending medical staff since 1995. He has served as chairman of Winchester Medical Center’s Division of Urology, chair of the Department of Surgery, and a member of the Medical Staff Executive Committee.  Dr. Restrepo has provided leadership to the Medical Staff Affairs department on a variety of technology and communication initiatives, quality reviews, and new physician orientation.

Dr. Restrepo earned his undergraduate degree from Catholic University of America, and his medical degree from the University of Virginia. He completed his internship and residency at Pennsylvania State University College of Medicine in Hershey, PA.

Joan Roscoe joined Valley Health in August 2005 as Vice President of Information Systems and Chief Information Officer (CIO). Ms. Roscoe is responsible for leading the development and execution of information systems solutions for Valley Health, a multiple-year award winner for Hospital and Health Network’s Most Wired.

The Information Systems division supports clinical, financial, patient safety, eHealth, ambulatory and electronic communication initiatives that include bed-side bar-coding, computerized physician order entry, ambulatory electronic charting, digital imaging, and the EMR (Electronic Medical Record).

Joan holds a bachelor’s degree from the Pennsylvania State University and a master’s degree in Information Systems (MPM) from Carnegie Mellon University.

Ms. Roscoe is a member of HIMSS (Health Information Management Systems Society) and CHIME (College of Health Information Management Executives). She obtained her certification as a CHCIO – a Certified Health Care CIO – from the College of Healthcare Information Management Executives.

Chris Rucker has been the President of Valley Regional Enterprises and Valley Health’s Vice President of Ambulatory and Wellness Services since 2013. Chris is responsible for a diverse combination of business units including Valley Home Care (durable medical equipment company), Valley Health Urgent Care (ambulatory care centers), Occupational Health Services, Valley Pharmacy (retail and outpatient pharmacy), Valley Medical Transport, Mobile Health/Community Health Outreach, Home Health (skilled nursing, physical and occupational therapy), Community Wellness Programs, and Valley Health’s medical fitness centers. 

Chris is also responsible for the development of partnerships with community agencies addressing the needs of the medically underserved. Chris joined Valley Health in October 2008 as the Corporate Director of Medical Transportation, overseeing Valley Medical Transport (Valley Health System’s medical transport organization, serving 17 counties in three states), and a joint-venture medical transport service, Mid-Maryland Medical Transport, serving Maryland counties. 

Prior to joining Valley Health, Chris spent 20 years working in various senior and executive leadership positions in the emergency services and outsourced safety, logistics, and medical transportation industry, focused on health system and municipal government customers. 
Chris is a former paramedic firefighter and holds a bachelor’s degree in Business Administration along with a master’s degree in Health Administration. Chris is active in the American College of Healthcare Executives and volunteers with numerous community organizations.

Christopher B. Rumpf, MD joined Valley Health in September of 2012 as Senior Vice President, Chief Quality and Medical Officer and President of Valley Physician Enterprise. Dr. Rumpf has extensive experience on both the payer and provider side of health care. Prior to joining Valley Health, Dr. Rumpf served as Senior Vice President and Chief Medical Officer for Capital Blue Cross in Pennsylvania, where he helped transform the Blue Cross culture to one of deep collaboration with the provider network, resulting in improved trust and alignment.

Before joining Capital Blue Cross, Dr. Rumpf served as medical director of AETNA’s mid-Atlantic region and also served as medical director of Berkshire Health Plan in Reading, PA, a provider-sponsored PPO comprised of six hospitals and over 1,000 physicians. While at Berkshire Health Plan, he was responsible for utilization management, care management, precertification and disease management programs. Prior to his involvement with payer organizations, Dr. Rumpf served in several leadership positions with hospitals/health systems. He served as VP Medical Affairs and Interim President at St. Joseph Medical Center in Reading, PA and spent many years practicing primary care medicine, including time in Front Royal, where he practiced at Front Royal Internal Medicine. He also served as Vice President for Medical Affairs at Warren Memorial Hospital, a leadership post he held in 1992, less than a year before Warren Memorial and Winchester Medical Center affiliated.

Board certified in Geriatric Medicine and Internal Medicine, Dr. Rumpf earned his medical degree at the Temple University School of Medicine and completed his residency in Internal Medicine at Lehigh Valley Hospital Center and Allentown Hospital. He is active in ACHE and ACPE.

Elizabeth "Liz" Savage-Tracy came to Valley Health in 2010 with over 25 years in human resources and organization development. She has worked in both for profit and not-for-profit organizations and spent the last 7.5 years with Bon Secours Charity Health System in the New York, Hudson Valley region. Her key focus at Valley Health System is to improve employee engagement and accountability levels and help to establish a culture driven by service excellence and quality. In addition, she strives to improve human resource operations and programs so that they are well aligned and cost effective.

Liz received her Master’s of Science degree in Organization Development from the American University/National Training Laboratory in Washington, D.C. and her undergraduate degree in Business Administration from the State University of New York at Albany. She belongs to various professional societies such as the Organization Development Network, Society of Human Resource Management and American Society for Healthcare Human Resource Administration. Liz has just moved to the Winchester area and will be reviewing community organizations to engage with.

Tonya Smith,
Vice President of Corporate Ancillary Services, joined Valley Health in 2007 as the Director of Pharmacy at Winchester Medical Center. Prior to being promoted to Vice President, Tonya was promoted to Corporate Director of Pharmacy and Clinical Transformation in 2008. As the Vice President of Corporate Ancillary Services, Tonya has responsibility for clinical services, including pharmacy, lab, respiratory therapy, clinical transformation, rehab services, clinical dietitians, and medical imaging. She also has responsibility for non-clinical support services including nutrition services, safety and security, environmental services, patient transport, transfer center, and laundry.

In addition to being a member of American College of Healthcare Executives, Tonya remains active in professional pharmacy associations through American Society of Health System Pharmacy and Virginia Society of Health System Pharmacy. She also teaches an Institutional Pharmacy Practice course at Shenandoah University for third year Doctor of Pharmacy students.

Tonya earned her Doctor of Pharmacy degree from University of Maryland at Baltimore and her MHA from University of Maryland University College. As graduates of Jefferson High School in Charles Town, the Shenandoah Valley is home to Tonya and her husband. Tonya enjoys her free time with her husband and four children.

Lisa Stokes, RN, BSN, Vice President Patient Care Services at Shenandoah Memorial Hospital, has been employed by SMH since 1987. Her experience includes Director of the Operating Room, Family Birthing Center and she currently has responsibility for Nursing Services including Emergency Department and Surgical Services, Laboratory, Imaging, Rehab Services, Pharmacy, Staff Education and Development, Diabetes Management and Wound/Anticoagulation Clinic.

Lisa is a member of the American College of Healthcare Executives and the American Association of Nurse Executives.

Lisa holds a Bachelor Degree in Nursing and Health Care Administration and is currently completing a Masters in Health Care Administration program. She is a graduate of Shenandoah University’s Nursing Program. Lisa also has a photography degree from Lord Fairfax Community College.

In her spare time, Lisa enjoys time with her husband, four children and 5 grandchildren. She also owns a photography business, specializing in wildlife and nature. 

Suanne Thurman, FACHE, is Vice President of Corporate Service Lines and Executive Director for Oncology Services at Valley Health. Before joining our team, Suanne provided strategic planning and operational consultation to Valley Health in her role as Managing Partner with Western Oncology Consulting Associates. 

As the Vice President of Corporate Service Lines, Suanne provides executive level leadership for heart and vascular, women’s and children’s, orthopedics, neurosciences, oncology and medicine services lines. She helps to identify key market opportunities and develop associated growth plans, as well as work on physician engagement, and strategic planning. 

Suanne earned a master’s degree in business from Husson College, in Bangor, Maine, as well as both bachelor and master’s degrees in nutrition from the University of North Carolina. 

In her spare time Suanne enjoys traveling, gardening, cooking, and learning to fly.

M. Todd Way is Senior Vice President of Regional Operations. Todd received a Bachelor of Science Degree in Pharmacy from West Virginia University, and a Masters Degree in Hospital Administration from the Medical College of Virginia.

Todd joined Winchester Medical Center in 1999 as Vice President of Corporate Services. He is responsible for the operations of five Valley Health regional hospitals including Hampshire Memorial, Page Memorial, Shenandoah Memorial, War Memorial, and Warren Memorial Hospital. He served as the Board Chairman for Piedmont Medical Laboratories and represents Valley Health as a board member of the Page, Hampshire, War and Warren Memorial Hospitals. He is also responsible for Valley Regional Enterprises and Valley Health Facilities and Construction Services. During his tenure at Valley Health he has been the lead administrator for several joint ventures. Mr. Way has also served as Adjunct Clinical Instructor for Shenandoah University School of Pharmacy.

Prior to joining Valley Health, Todd held various positions within City Hospital in Martinsburg, WV, including administrator responsible for Pharmacy, Rehabilitative Services, Wellness Services, and Business Health Services. He also served as the Director of Business Development. From 1988- 1996, he was an Adjunct Clinical Instructor for West Virginia University School of Pharmacy.

Todd is an Associate in the American College of Healthcare Executives. He is a past president of both the West Virginia Society of Health System Pharmacists and the West Virginia Pharmacist Association. Todd and his wife Susan have three children. He is an Elder board member and trustee at Independent Bible Church. He has served in various volunteer positions within United Way and other charitable foundations. His interests include golf, gardening and other family activities.

Anne Whiteside, Vice President of Nursing for Winchester Medical Center, joined the health system in 2013. Anne has rich and varied healthcare experience across diverse clinical settings and geographic locations. She started her career as a staff nurse at Columbia Presbyterian Medical Center in New York City and also worked at the Rusk Institute of Rehabilitation Medicine, part of NYU Medical Center. During her career, Anne has served as a clinical coordinator, educator, consultant and administrator for rehabilitation services, long term care and acute care facilities in New York, Connecticut and Texas. Most recently, Anne served as Executive Vice President and CNO at Tomball Regional Hospital, a 358-bed hospital in northwest Houston, a position she held from 2007 through 2012. Immediately prior to this position, Anne served as Assistant Vice President and Site Administrator for Memorial Hermann Continuing Care Hospital in Houston.

Anne earned a Bachelor’s of Science in Nursing from Columbia University in New York and a Masters in Business Administration from Ellis College at the New York Institute of Technology. She holds additional certifications in rehabilitation nursing, healthcare quality (CPHQ), process improvement (Six Sigma) and customer service (Studer Institute).

Terri Wright is the Vice President of Nursing for Warren Memorial and Page Memorial Hospitals. As the Vice President of Nursing, Terri is responsible for inpatient medical and surgical nursing services, intensive care, women's care, the emergency departments, surgical services, infusion therapy, wound and ostomy services, diabetes management and staff education.

Terri is a member of the American Nurses Association, the Virginia Nurses Association and the Healthcare Roundtable for Patient Care Executives. She is also a member of the Premier CNO Network Executive Leadership Council.

Terri earned a Master of Business Administration from James Madison University, a Bachelor of Science in Nursing from James Madison University and an Associate of Science in Nursing from Shenandoah University. She is certified by the American Nurses Association as a Nurse Executive, Advanced – Board Certified (NEA-BC).