Patient advocates are available to provide a helpful route for patients
who are seeking assistance with special needs or concerns. If you have
questions about any aspect of your care, we ask that you first deal directly
with the staff involved with your care. If further assistance is needed,
please ask to speak with the patient advocate.
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Non Discrimination Policy
As a recipient of federal financial assistance, Valley Health does not
exclude, deny benefits to, or otherwise discriminate against any person
on the basis of race, color, national origin, disability, age or sex in
admission to, participation in, or receipt of the services and benefits
under any of its programs and activities, whether carried out by a Valley
Health affiliated hospital directly or through a contractor or any other
entity with which Valley Health arranges to carry out its programs and
This statement is in accordance with the provisions of Title VI of the
Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973,
the Age Discrimination Act of 1975, Section 1557 of the Patient Protection
and Affordable Care Act, and Regulations of the U.S. Department of Health
and Human Services issued pursuant to these statues at Title 45 Code of
Federal Regulations Parts 80, 84 and 91.
Valley Health has adopted an internal grievance procedure providing for
the prompt and equitable resolution of grievances. In case of questions
or to file a complaint, please contact the appropriate number listed above.
Filing a grievance with Valley Health does not prevent filing with the:
Office for Civil Rights
U.S. Department of Health and Human Services
150 South Independence Mall West, Suite 372
Philadelphia, PA 19106-9111
Main Line 215-861-4440
Virginia Department of Health
Office of Licensure and Certification
9960 Mayland Drive, Suite 401
Henrico, Virginia 23233
[Health Care Facility Type] Complaint Intake
Office of Health Facility Licensure & Certification
408 Leon Sullivan Way
Charleston, West Virginia 25301-1713
304-558-0050 (health care facility complaints)
1-800-442-2888 (home health hotline)
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181
Notice to Limited English Proficient Individuals of the Availability of
Free Language Access Services
Valley Health provides free language access services (interpretation).
These services are provided by trained interpreters who are employees
of Valley Health at no charge to patients or families. Sign language services
for the deaf are included in these services.
Patient Bill of Rights
Access to Care – Regardless of race, creed, national origin, sexual
orientation, physical limitations, language barrier, or source of payment,
you have the right to receive impartial medical treatment and care. You
have the right to request information regarding protective and advocacy
services through the social services department.
You have the right to make a Living Will or a Durable Power of Attorney
for Health Care, which gives you the right to determine who you want to
make decisions about your health care in the event that you are unable
to do so. You have the right to receive the standard treatment and care
for your condition or illness. In accordance with Virginia State law,
information about advance directives and living wills is distributed to
all patients shortly after admission. If you do not have an advance directive
and would like to make one, inform your physician, nurse or therapist.
You have the right to receive all the hospital care that is necessary for
the proper diagnosis and treatment of your illness or injury. According
to federal law, your discharge date must be determined solely by your
medical needs. You have a right to request a review by a peer review organization
of any written notice of non-coverage that you receive from the hospital
stating that Medicare will no longer pay for your hospital care.
English as a Second Language
Services including television, video, printed materials and live interpretations
are available for patients who do not speak English.
During your hospital stay, you will need only a few personal items, such
as pajamas, bathrobe, slippers and personal toilet articles. You are encouraged
to leave any valuables and large sums of money at home. However, if you
do wish to store something valuable during your stay, the hospital safe
is available. Please ask your nurse for assistance. Valley Health is not
responsible for the loss of money or other valuables retained by patients
in their rooms.
Organ and Tissue Donation
According to the Uniform Anatomical Gift Act, anyone who is 18 or older
and of sound mind may become a donor. (Minors may become a donor with
parent or guardian’s consent.) Contact Life Net for more information
Human Gift Registry
For more information on how to donate your body to medical science please
contact the Virginia State Anatomical Program at 1-800-447-1706 or in
West Virginia call 1-304-293-6322.