General Financial Assistance and
Charity Care - Helping Those In Need
Valley Health encourages patients to apply for financial assistance if
they believe they are unable to pay all or part of their healthcare bill
for medically necessary services. Keep in mind that not all Valley Health
services offer the same assistance programs and not all patients are eligible
for those programs. Please contact the appropriate Customer Service telephone
numbers listed to discuss your options.
Valley Health facilities participate in several financial assistance programs
through local, state and federal government programs, including Virginia
Medicaid and West Virginia Medicaid programs. To help patients and families
work through the eligibility requirements for these programs we have staff
We recognize that not all uninsured or underinsured patients meet the
eligibility requirements of the available state or federal programs.
Pay Your Bill Online
Valley Health offers assistance to help resolve your bill:
Uninsured discount of 30% (patients with no insurance may be eligible for
a 30% discount off of total charges).
No-interest short term monthly payment arrangements. Valley Health also
offers long term payment plans if appropriate.
Free care is available for eligible patients/families at or below 200%
of the Federal Government’s Poverty Guidelines as described at
A sliding scale is used to lower bills for eligible patients/families up
to 300% of the Federal Government’s Poverty Guidelines
Prompt Payment discounts of 5%
Payment arrangements can be made for larger bills that cannot be paid off
all at once.
The first step is to contact us to request a payment arrangement, including
no-interest monthly payment plans. We will then review your account for
the different options that we offer. In many cases, you will be asked
to fill out a
Financial Information Sheet (FIS). We can provide one, or you can print one out by clicking here:
English FIS or
Spanish FIS. Please fill out the form and return it in a timely manner so we can review
your circumstances. This will help us make a more informed determination/suggestion
of your options for resolving your bill.
Charity Assistance is available for those patients who meet predefined
criteria. The first step is to contact us to request a
Financial Information Sheet (FIS) or go to our website to the link listed above. You must return your FIS
timely so that we can review the individual or families’ information
against the criteria. In most cases, additional documentation is required
such as proof of income or a notarized letter of support. You must request
this prior to your account being referred for collections.
All of your information will be kept confidential and only used to determine
possible assistance programs to resolve your healthcare bills.
Important Telephone Numbers
Our office hours are generally Monday – Friday 8:00am – 5:00pm